Reporting to the Front of House and Back of House Training Supervisor Overseas, the Resort Flight Check-In Roamer Trainer will be responsible for providing classroom training, support and coaching to our Front of House Resort Flight Check-In and Ground Operations - Back of House colleagues in order to ensure they are working and operating in accordance with our safety culture and brand philosophy. You will display and inspire role model behaviours and bring to life the Jet2.com and Jet2holidays values, to ensure a VIP customer experience is delivered. This is a Full-Time Permanent Contract.
You will identify and analyse individual training and development needs, making recommendations in line with the Leadership Framework. You will be responsible for the delivery of coaching and support for all Front of House Resort Flight Check-In and Ground Operations - Back of House, ensuring training is tailored to individual requirements. As part of the Training Team, you will be responsible for the design and development of initial and recurrent training for all Front of House Resort Flight Check-In and Ground Operations - Back of House Teams to support them to achieve the highest performance standards. Another key aspect of the role is to ensure that compliance, statutory and regulatory training requirements are met through regular competency checks as well as supporting Base Management Teams in all aspects of training and best practice. A high amount of travelling is required to support your colleagues within the training team.
The successful candidate will be fluent in Englishand Greek and have some experience of training delivery - either on an individual basis or in a class room environment. You will be passionate about training and developing others and be able to engage with the Back of House Teams and influence others. Adaptable and able to positively support business change, you will be able to prioritise and plan your own workload and be comfortable working both independently and as part of a team. Excellent communication skills, with an ability to communicate at all levels is essential as well as a clear desire to deliver a VIP customer service and the ability to instill this in others.
In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business.
This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases.
Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!