At Jet2.com and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers Have a Lovely Holiday.
After another exciting year of growth for Jet2.com and Jet2holidays, we have a great opportunity for a Resort Flight Check In Manager to join our Team in Las Palmas on a Full Time Fixed Termcontract. This role will be will responsible for the day to day management and operational performance of the customer baggage and flight check-in process between Resort and the Airport in accordance with Company policy and relevant legislation.
Reporting to the Regional Manager -Jet2holidays, the Resort Flight check-In Manager will be responsible for:
Leading the customer facing Resort Flight Check-In Teams.
The On Time Performance of our Resort Flight Check-In Service
Delivering the highest standards of customer service.
Ensuring the Jet2holidays Resort Flight Check In procedures and logistics are handled in accordance with all legal and Company requirements.
Management of colleague rosters and reporting all payroll information accurately and in a timely manner.
Management of our local office and attendance at weekly meetings with hoteliers, agents and airport staff.
The successful candidate will:
Have genuine passion for delivering excellent customer service.
Have proven experience in a managerial role with a solid background in leading and motivating teams in a customer environment.
Fluent in English and Spanish.
Preferably have a full driving licence and your own vehicle
Previous experience within the Airline or Travel industry is desirable, although this is not essential.
In return for delighting our customers, we offer
Positions available across Europe
Excellent training and support to develop your career with Jet2.com