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8 months ago
Cathay Pacific
Location: Israel
Job type: Permanent
Sector: Sales & Purchasing
Category: Airport Customer Service Jobs
Location: Tel Aviv, Israel


To maximize direct sales opportunities and grow direct sales revenue as the ‘voice’ (phone/email) of Cathay Pacific.

To promote the Cathay Pacific service, product and brand via the direct channel, interpreting customer needs whilst maintaining a focus on customer retention and service excellence.

Direct and Ancillary Selling

* Promote Cathay Pacific products, up-selling customers to secure higher yield and capture sales opportunities

* Up-sell / Cross-sell on an ad-hoc basis generating ancillary revenue

* Assist to develop and implement the Travel Retail Platform and non-air products as required

* Consistently promote the appropriate Cathay Pacific e-products to encourage self-service and enhance the customer experience

* Actively contribute to the team’s sales targets

Customer Handling and Servicing

* Act as contact center agent to handle Travel agents queries across various channels professionally in a Service Straight from the Heart manner

* Be at the ‘front end’ of the business with responsibilities to serve walk-in customers and respond to Travel Agents queries/feedback

* Assist direct customers in travel planning, ticketing matters and provide after sales service support

* Handle flight disruptions and call-outs to affected customers as required

* Actively contribute to the team’s service level targets


* Participate in continuous improvement projects as required

* Any other reasonable task as requested

Qualifications / Experience

* Strong command of spoken and written English

* Demonstrable passion for excellent customer service in line with the Life Well Travelled brand promise emphasising great communication, listening and problem solving skills

* Excellent telephone manner

* Travel Industry experience and knowledge of Global Distribution System (GDS), preferably Amadeus is an advantage

Good PC literacy skills in Word, Excel, Internet browsing

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

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