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10 months ago
Ravn Alaska
Location: Anchorage
Job type: Permanent
Sector: Operations
Category: Ground Crew Jobs
Vacancy Announcement
DATE: August 20, 2018

TO: All Qualified Applicants

FROM: Human Resources

RE: Ramp Service Agent

LOCATION: Anchorage, Alaska

CLOSING DATE: Open Until Filled

This announcement is for a Ramp Service Agent with Ravn Air Group. This position reports to
the Anchorage Airport Supervisor and is responsible for various tasks associated with airport
operations for Ravn Alaska. The successful candidate must have a strong safety culture, the
ability to fulfill the physical requirements of the role, and be capable of working in a fast-paced

This is a non-exempt, full time, benefits-eligible position. Position works an irregular schedule
in Anchorage, however overtime may be required as dictated by business needs.
Minimum Qualifications
 High School Diploma/GED required;  Familiar with or able to quickly familiarize self with General Operations Manual (GOM) and applicable

contents related to this position;  Knowledge of aircraft weight and balance preferred;  Must be able to work a flexible work schedule with overtime assigned when the operation dictates;  Proficiency with computers and Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint) is
required, with knowledge of Sabre, FlightMaster, and Movement Control preferred;  Exceptional communication skills are required, while radio communication experience in a professional
experience is highly preferred;  Able to work with minimal supervision in a public setting, while maintaining focus around multiple
employees and distractions;  Must have a professional appearance and demeanor;  Requires attention to detail and accuracy at all times;  Strong customer service skills;  Able to prioritize multiple tasks, working multiple flight departures at once;  Able to pass a background check;  Comfortable working in an airport environment around odors and sounds typically associated with
operating aircraft.

Duties & Responsibilities
 Ensure safety is the top priority at the station, stopping any unsafe acts if seen;


 Will be familiar with the GOM as it pertains to safety, aviation security, the Approved Weight and Balance
Control Program, Approved Exit Seat Program and Approved Carry-on Baggage program in addition to
any other programs, policies and procedures that directly relate;  Complies with all safety requirements pertaining to the safe operations near or around aircraft;  Provides information and support for flight crews and ground personnel;  Provide good customer service to all internal company employees;  Responsible for the accuracy of the load close out forms;  Completes and files all necessary records;  Assign gates and create daily ramp schedules;  Complete daily delay reports and provide them to supervisor/manager;  Ensure flights are closed out to ensure on time departures;  Coordinate departures, ensure cargo manifests are provided for each flight at close out time;  Maintains, updates, and distributes the daily flight schedule to necessary personnel;  Handle stressful and complicated situations as they arise in a calm and professional manner;  Communicates to all necessary personnel of any irregular operations, to include Weather hold
information, aircraft equipment changes, delays and/or cancellations, as well as flight arrivals;  Communicate efficiently via ground to air radio, telephone, and written operation logs;  Ensure aircraft turns are being conducted in a safe and efficient manner;  Other duties as assigned and within the scope of this position.


Fax: (

Mail: Ravn Air Group, Human Resources, 4700 Old International Airport Road, Anchorage, AK
Ravn Air Group is an Equal Opportunity Employer. We adhere to a policy of making
employment decisions without regard to race, color, religion, sex, national origin, citizenship,
age or disability. We assure you that your opportunity for employment with Ravn Air Group
depends solely on your qualifications.


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