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about 1 year ago
Qatar Airways
Salary: Competitive
Location: Qatar
Job type: Permanent
Category: Customer Service Jobs
About Your Job

Responsible to source, solicit, negotiate and handle all accounts within her his assigned portfolio. Keeping in mind the organizational directives and policies and achieve high customer satisfaction, increase profitability and excellent employee morale.

The QR Key Account Manager will be the face & one and only contact of Qatar Aircraft Catering Company ( QACC ) to deal on every aspect of business relating to Qatar Airways catering Operations, correspondence, addressing new requirements, product enhancement communication, customer complaints or any additional requirement.



  • Ensure comprehensive and complete coverage of own portfolio covering all level of accounts' managerial and department executives for a comprehensive clients servicing, achieving targets and maximum productivity in his her portfolio
  • Generate and maintain customers of defined accounts/ areas through sales activities
  • Provide feedback to the Senior Manager Sales & Marketing on changing marking condition, including trends in the competition in order to understand better trends and change possible selling strategies
  • Ensure that selling strategies are adhered to during negotiations
  • To work closely with the positions direct reports to achieve the goals and vision of the organisation
  • The QR Key Account Manager will be the first point of interaction from customer for any query related to:
  • Product change / revision
  • Quality Issue
  • Pricing or packaging
  • Change in brand of raw materials
  • Menu grid / specification related issues
  • Passenger complaint analysis
  • Menu presentation
  • meal evaluation / Tasting
  • Any other issue not listed above

Management & leadership

  • Establish the department or team objectives and priorities to align with and support business objectives
  • proactively assesses, clarifies, and validates customer needs on an ongoing basis
  • Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel


  • Takes responsibility of achieving desired target
  • Ensures accurate planning and foresight in developing and maintaining key accounts
  • Develop a strong sales team through training and delegation of responsibilities

Operational Safety

  • Responsible to ensure that employees at all levels understand work health and safety requirements and expectations through provision of relevant QR Group induction, information, instruction, training and supervision
  • Ensure compliance to all relevant safety, security, quality and environmental management policies, procedures, and controls across the operation to assure employee safety, security, legislative compliance and delivery of high quality service with a responsible environmental attitude.


Qualifications, Experience, & Skills
  • Essential Bachelors Degree or equivalent
  • Degree/ Diploma in Hotel / Catering Management with additional qualification in Business Management
  • Diploma in Sales & Marketing
  • Excellent written and verbal communication skills as well as strong interpersonal skills
  • Well developed lateral and analytical thinking skills
  • Strong airlines service experience
  • Expert- minimum 7 years of job-related experience required
  • 5 years experience with a multicultural company or international Flight Catering Company
  • Knowledge of HACCAP & Flight Operations
  • Essential excellent project management skills; able to deliver tasks within tight deadlines
  • Strong consultancy skills; able to identify underlying issues to business/ people problems
  • Creative and innovative; able to design new and effective solutions
  • Resilient and tenacious; able to pursue goals despite obstacles
  • Excellent communication skills with ability to convert  into sales
  • Skilled in product research and development
  • Managerial skills - Ability to delegate work, set clear direction and manage worflow. Strong mentoring and coaching skills


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