4 months ago
Every day, more than 13,000 Boeing commercial airplanes take to the sky, bringing families and friends together, connecting business partners, and allowing an ever growing number of people to explore our world.
Here at Boeing Seal Beach, we work hard around the clock to keep those airplanes flying, and to continually raise the bar for technical excellence, making our products the fastest and safest means of transportation on the planet. As our company ventures into its second century, our focus has never been stronger to provide a superior level of customer support - integrating legacy know-how, leveraging diverse cultures and ideas, and continuing to pave the way with innovative technologies.
You will be able to combine the deep expertise and resources of the entire Boeing enterprise with the flexibility and fast pace of a smaller company setting. You will have opportunities to collaborate with people from all over the world to create and deliver innovative solutions to complex technical problems.
The Seal Beach Southern California Customer Support Center of Excellence is currently seeking a early-career Propulsion Service Engineer (Level 2) for our Engines and Propulsion Systems team with knowledge of Boeing design and/or engineering principles. The Propulsion Service Engineer is required to assist airline customers in the resolution of in-service technical problems and issues related to Propulsion and Engine Systems and their installation.
The initial job priorities will include monitoring potential in-service risks and issues, and managing appropriate mitigation plans to assure a successful entry into service. Additional activities include verification of all related Customer Support products, including the Aircraft Maintenance Manual (AMM) and Fault Isolation Manual (FIM), as well as developing and updating Fleet Team Digest (FTD) articles, Service Letters (SL) and Maintenance Tips (MT). Qualified individuals should have varied experience in engineering and, preferably in service engineering, field service, maintenance engineering, and/or customer/logistics support. Familiarity with Fuels Systems is desired, and knowledge of Boeing Fuel Systems is highly desired. Experience with My Boeing Fleet, 787 Maintenance Performance Toolbox, Airplane Health Management, and responding to Service Requests via the Boeing Communication System is not require but preferred.
Application of engineering principles to research technical, operational and quality issues reported by airline customers and in determining interim and final engineering solutions.
Respond to airline questions and reported problems through internal and external communication.
Assess event reports for potential safety issues.
Troubleshoot airplane problems using airline provided information, on-line engineering data, partner and supplier data, maintenance publications, and other resources.
Develop and manage projects to resolve fleet issues.
Develop presentation materials and present information on in-service issues to various review boards, management meetings, and airline forums.
Participating in support teams and providing technical assistance onsite at the airline location as required.
Solves problems and provides technical customer support to fielded hardware over the entire product lifecycle
The position requires flexibility to address emergent issues and important airline meetings off-hours and may require an occasional off-shift work schedule to support the fleet operating 24/7/365.
Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.
Relocation Assistance Available
Yes. Available for eligible candidates, if authorized.
This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee.
Basic Qualifications (Required Skills/Experience): Bachelor of Science degree from an accredited course of study, in engineering, computer science, electrical, mathematics, physics or chemistry Experience developing effective solutions in a demanding environment while keeping a positive attitude Demonstrated time management and prioritizing skills
Preferred Qualifications (Desired Skills/Experience):
Experience with aerospace industry Engines, Propulsion systems, and their installations
Experience presenting technical briefings to various audiences
Experience with systems engineering
Customer support experience
Supplier coordination experience
Experience leading people and teams
Experience working with a diverse community including design engineering, airline customers, partners and suppliers, manufacturing personnel, pilots and flight operations.
Experience motivating and influencing others
Bachelor's and 2 or more years' experience or a Master's degree with experience. Bachelor, Master or Doctorate of Science degree from an accredited course of study, in engineering, electrical, computer science, mathematics, physics or chemistry. ABET is the preferred, although not required, accreditation standard.
Yes, 10 % of the Time
Contingent Upon Program Award