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29 days ago
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Program Manager, Physical Access Control


American Airlines
Location: Texas
Job type: Permanent
Sector: Flight Crew
Category: Senior Manager Jobs
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Location: AA Headquarters 1 (DFW-HDQ1)

Additional Locations: None

Requisition ID: 27444

Overview

Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.

You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.

What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.

Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

​This job is a member of the Corporate Security Team within the Corporate Affairs Division. Responsible for enterprise-wide deployment, support, and system administration of the Honeywell ProWatch physical access control application and system. This position is the principal Corporate Security contact for all systems, processes, and technologies relating to physical access control at American Airlines.

Specifically, you’ll do the following:

* Provides primary support for the Honeywell ProWatch application including day-to-day operations, integration support, enhancements, and other related activities

* Serves as Product Owner for physical access control and ID badge technology across the enterprise Administers badging policy and program

* Liaise between Corporate Security and AA IT, Honeywell, and Security Integrators on all aspects impacting physical access control including architecture, network infrastructure, development, deployment, and support

* Develops and maintains standards for ProWatch access control structure, including standardization of door access groups, nomenclatures and designations

* Maintains Standard Operating Procedures (SOP) across the enterprise for local administrators and security guard staff with respect to physical access control deployment, use, and alarm and event monitoring

* Evaluates, proposes, implements, and documents technology standards and best practices

About The Job (Continued)

* Manages budgets, project plans, reporting and execution of large scale initiatives

* Interfaces with other departments to evaluate, understand, and accommodate enterprise business needs

* Provides reporting and analytics relating to access control to relevant stakeholders including reporting on KPIs, production issues, initiatives, monitoring, etc.

* Develops system monitoring processes and leads application troubleshooting efforts until issues are fully resolved

* Develops programs and applications to automate the daily maintenance of systems to improve team efficiency around routine tasks, system health checks, recovery steps from monitoring events, etc.

* Develops metrics and reports on Critical Success Factors (CSF)

* Provides trend analysis for continual improvement to leadership, and provides solution options for any gaps within support teams

* Manages budgets, project plans, reporting and execution of large scale initiatives

* Interfaces with other departments to evaluate, understand, and accommodate enterprise business needs

* Provides reporting and analytics relating to access control to relevant stakeholders including reporting on KPIs, production issues, initiatives, monitoring, etc.

* Develops system monitoring processes and leads application troubleshooting efforts until issues are fully resolved

* Develops programs and applications to automate the daily maintenance of systems to improve team efficiency around routine tasks, system health checks, recovery steps from monitoring events, etc.

* Develops metrics and reports on Critical Success Factors (CSF)

* Provides trend analysis for continual improvement to leadership, and provides solution options for any gaps within support teams

Qualifications

Required Qualifications

* Bachelor's degree or equivalent experience/education

* 4 years of experience in related fields

* Experience with access control systems in a redundant Microsoft Server/MS SQL VM environment

* Advanced knowledge and experience with physical security field hardware, applications, standard installation practices and troubleshooting methodologies

* Must possess strong organizational, troubleshooting, and analytical skills

* Working knowledge of enterprise networking, Storage Area networks and backup applications

* Relevant industry knowledge and ability to adapt to future technology changes

* Earn and maintain Honeywell ProWatch product certifications

* Proficiency with the Microsoft Office suite including Access, Excel, Outlook, PowerPoint, Project, Visio, and Word

Preferred Qualifications

* Experience with Honeywell access control systems, knowledge of ProWatch version 3.8 and up in a load balanced, redundant Microsoft Server/MSSQL VM environment

* Experience with SQL scripting

* Experience with PowerShell scripting

* Experience with Milestone Video Management System (VMS)

* Practical knowledge of relational database principles

Additional Locations: None

Requisition ID: 27444

Nearest Major Market: Fort Worth

Nearest Secondary Market: Dallas

Job Segment:
Program Manager, System Administrator, Manager, Marketing Manager, SQL, Management, Technology, Marketing
Location: AA Headquarters 1 (DFW-HDQ1)

Additional Locations: None

Requisition ID: 27444

Overview

Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.

You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.

What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.

Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

​This job is a member of the Corporate Security Team within the Corporate Affairs Division. Responsible for enterprise-wide deployment, support, and system administration of the Honeywell ProWatch physical access control application and system. This position is the principal Corporate Security contact for all systems, processes, and technologies relating to physical access control at American Airlines.

Specifically, you’ll do the following:

* Provides primary support for the Honeywell ProWatch application including day-to-day operations, integration support, enhancements, and other related activities

* Serves as Product Owner for physical access control and ID badge technology across the enterprise Administers badging policy and program

* Liaise between Corporate Security and AA IT, Honeywell, and Security Integrators on all aspects impacting physical access control including architecture, network infrastructure, development, deployment, and support

* Develops and maintains standards for ProWatch access control structure, including standardization of door access groups, nomenclatures and designations

* Maintains Standard Operating Procedures (SOP) across the enterprise for local administrators and security guard staff with respect to physical access control deployment, use, and alarm and event monitoring

* Evaluates, proposes, implements, and documents technology standards and best practices

About The Job (Continued)

* Manages budgets, project plans, reporting and execution of large scale initiatives

* Interfaces with other departments to evaluate, understand, and accommodate enterprise business needs

* Provides reporting and analytics relating to access control to relevant stakeholders including reporting on KPIs, production issues, initiatives, monitoring, etc.

* Develops system monitoring processes and leads application troubleshooting efforts until issues are fully resolved

* Develops programs and applications to automate the daily maintenance of systems to improve team efficiency around routine tasks, system health checks, recovery steps from monitoring events, etc.

* Develops metrics and reports on Critical Success Factors (CSF)

* Provides trend analysis for continual improvement to leadership, and provides solution options for any gaps within support teams

* Manages budgets, project plans, reporting and execution of large scale initiatives

* Interfaces with other departments to evaluate, understand, and accommodate enterprise business needs

* Provides reporting and analytics relating to access control to relevant stakeholders including reporting on KPIs, production issues, initiatives, monitoring, etc.

* Develops system monitoring processes and leads application troubleshooting efforts until issues are fully resolved

* Develops programs and applications to automate the daily maintenance of systems to improve team efficiency around routine tasks, system health checks, recovery steps from monitoring events, etc.

* Develops metrics and reports on Critical Success Factors (CSF)

* Provides trend analysis for continual improvement to leadership, and provides solution options for any gaps within support teams

Qualifications

Required Qualifications

* Bachelor's degree or equivalent experience/education

* 4 years of experience in related fields

* Experience with access control systems in a redundant Microsoft Server/MS SQL VM environment

* Advanced knowledge and experience with physical security field hardware, applications, standard installation practices and troubleshooting methodologies

* Must possess strong organizational, troubleshooting, and analytical skills

* Working knowledge of enterprise networking, Storage Area networks and backup applications

* Relevant industry knowledge and ability to adapt to future technology changes

* Earn and maintain Honeywell ProWatch product certifications

* Proficiency with the Microsoft Office suite including Access, Excel, Outlook, PowerPoint, Project, Visio, and Word

Preferred Qualifications

* Experience with Honeywell access control systems, knowledge of ProWatch version 3.8 and up in a load balanced, redundant Microsoft Server/MSSQL VM environment

* Experience with SQL scripting

* Experience with PowerShell scripting

* Experience with Milestone Video Management System (VMS)

* Practical knowledge of relational database principles

Additional Locations: None

Requisition ID: 27444

Nearest Major Market: Fort Worth

Nearest Secondary Market: Dallas

Job Segment:
Program Manager, System Administrator, Manager, Marketing Manager, SQL, Management, Technology, Marketing

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