About STG Aerospace
Established in 1995, STG Aerospace leads the field in the development of photoluminescent aircraft lighting, which includes safTglo® floorpath marking, safTsign® emergency signage and liTeMood® LED cabin mood lighting systems and we continue to push the boundaries in other specialist aircraft lighting applications. Our solutions are installed in over 11,000 aircraft worldwide through Tier 1 & Tier 2 contracts and in the aftermarket. With sustained double-digit year-over-year growth and new product lines ready to launch, STG provides excellent opportunities and a dynamic working environment. The company is committed to being a leader in every market that we serve, with a focus on growth, talent and leadership to fulfil this mission.
We are innovators of light. We like to solve problems.
We strive to be trusted advisors. We are recognized experts in our field.
Main Duties and Responsibilities
Adhere to programme costs targets for aftermarket business plans
Deliver In-service Readiness packages to OEMs
Analyse in-service and test data to identify source of equipment problems
Identify trends and lead corrective action programs on company products
Evaluate the aftermarket impact of proposed design or drawing changes in collaboration with configuration manager
Establish and Maintain strong communication links with airlines and OEM (both verbally and written)
Ensure the total support of internal and external customers, by answering customer queries, leading in-service programs, and in-service data analysis
Instigate changes to internal and external product documentation and publications
Provide support for technical documentation, field service team and Integrated Logistic Support function tasks
Plan in-service retrofits and recalls including costs, schedule and plans
Main Duties and Responsibilities
1. Manage Aftermarket activities internally
Follow-up in-service events, risks and root cause analysis
Lead in-service resolution process from identification of problems, definition of containment/mitigation, definition of solutions and retrofits until their application taking cost and schedule into account.
2. Manage OEM bids, in-service readiness and support activities
Answer/support questions from customers (operators or repair stations).
To enthuse and inspire team members to customer service excellence through leading by example
Experience / Skills
Knowledge of airworthiness regulations applicable to its activities
Experience of New Product Introduction and use of phased gateways, ideally associated with electronics assemblies and systems
Experience in working within an aircraft/aerospace hardware environment and a sound understanding of the key airframe regulatory certification requirements
Cross functional relationship building with Engineering, Supply Chain, Finance and Marketing, as well as external customers and stakeholders
Technical documentation know-how, including top level experience of ATA 100, s1000d, STE-100 standards
Working knowledge of aerospace certification and qualification
Exposure to and understanding of DFM and associated processes in the commercial aerospace industry
Good understanding of the stages in engineering design processes and reviews
Good working knowledge of AS9100 compliance and operating environment
Proven negotiation and report-writing skills
Experience operating in an engineering environment with an Original Equipment Manufacturer (OEM)
Use of MS Project, Excel, Word and Outlook to advanced level
Flexibility to travel to customers
If you believe STG Aerospace can benefit from your skills please send your CV by clicking the apply button
Due to the large number of applications we receive, unfortunately we are unable to respond by email or telephone to candidates on the progress of their application. If you do not hear from us within 2 weeks of submitting your CV, please assume your application has been unsuccessful on this occasion.