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Job type:
Permanent
Aircraft type:
Cessna, Embraer, Hawker Beechcraft
Sector:
Maintenance, Licensed Maintenance - Base
Contact:
Georgina Martin

Planning and Customer Support Engineer

Bournemouth International Airport

Permanent, Full time

46 Hours - 4 on, 4 off shift pattern

07:00 – 19:00

Salary dependant on experience and will be discussed at interview 

Summary of Role

Reporting directly to the Planning and Customer Support Supervisor, the Planning and Customer Support Engineer is responsible for liaising with customers, manufacturer support representatives, regulatory authority representatives and company management and support personnel as required, before, during and after maintenance input events. Keeping our customers up to date on the progress of their input.

Principal Duties and Responsibilities

  • Liaise with customer representatives regarding issues arising during maintenance input and advise any potential impact on delivery dates 
  • Prepare, update and send daily status reports on progress and costs of ongoing maintenance events
  • Prepare and update pre-purchase reports and estimates
  • To assist in the preparation of invoices in conjunction with the finance team and Head of Maintenance
  • Participation in various meeting of the engineering department and technical meetings
  • Provide timely response, investigation and advice to technical and customer queries 
  • Working together with Sales regarding planning, scheduling and producing estimates for upcoming maintenance inputs
  • Produce and provide customer quotations for scheduled and non-scheduled maintenance requirements
  • Liaise with the Head of Maintenance and Production Manager regarding available manpower and hangar slot availability for proposed inputs
  • Create and send work orders to customers 
  • On receipt of signed work orders, liaise directly with the Technical Services department regarding work pack requests and revisions to in-work scheduled maintenance events 
  • Revisions to work orders containing non-scheduled additional requirements 
  • Responsible for the pre-loading of parts, tooling and services for all scheduled inputs and ensuring their timely arrival prior to the commencement of planned maintenance 
  • Monitor and make changes to the manhour loading plan to reflect actual and provisional booking status
  • Input work scopes and produce reports as require using the CAFAM system
  • Gather support information and liaise directly with third party vendors regarding NDT/Paint/Special Services etc
  • Any other duties as reasonably requested 

·      Knowledge, Skills and Abilities Required

  • Passionate about providing excellent customer service and being able to demonstrate this is essential 
  • Excellent communication skills (written and verbal)
  • Excellent organisation skills and able to plan and prioritise effectively
  • Confident with numbers and data input, with an eye for detail
  • Self-motivated and able to work independently 
  • Previous experience within Aviation essential 
  • Confident with MS Office, including Excel, Outlook and Word
  • Knowledge of CAFAM desirable 

What you can expect from us 

  • Competative salary...including an additional shift premium
  • Defined contribution pension scheme - company matching contributions between 4.00 - 7.5% 
  • Life assurance - 4x base salary 
  • Cloud9 benefits platform - which includes discounts to nearly 1000 different retailers 
  • Cycle to work scheme 
  • Save as you earn scheme (subject to approval)
  • Medical cash plan
  • 25 days holiday 
  • Company sick pay 
  • Company sponsored personal development options 
  • Company subsidised social events 

Planning and Customer Support Engineer

Bournemouth International Airport

Permanent, Full time

46 Hours - 4 on, 4 off shift pattern

07:00 – 19:00

Salary dependant on experience and will be discussed at interview 

Summary of Role

Reporting directly to the Planning and Customer Support Supervisor, the Planning and Customer Support Engineer is responsible for liaising with customers, manufacturer support representatives, regulatory authority representatives and company management and support personnel as required, before, during and after maintenance input events. Keeping our customers up to date on the progress of their input.

Principal Duties and Responsibilities

  • Liaise with customer representatives regarding issues arising during maintenance input and advise any potential impact on delivery dates 
  • Prepare, update and send daily status reports on progress and costs of ongoing maintenance events
  • Prepare and update pre-purchase reports and estimates
  • To assist in the preparation of invoices in conjunction with the finance team and Head of Maintenance
  • Participation in various meeting of the engineering department and technical meetings
  • Provide timely response, investigation and advice to technical and customer queries 
  • Working together with Sales regarding planning, scheduling and producing estimates for upcoming maintenance inputs
  • Produce and provide customer quotations for scheduled and non-scheduled maintenance requirements
  • Liaise with the Head of Maintenance and Production Manager regarding available manpower and hangar slot availability for proposed inputs
  • Create and send work orders to customers 
  • On receipt of signed work orders, liaise directly with the Technical Services department regarding work pack requests and revisions to in-work scheduled maintenance events 
  • Revisions to work orders containing non-scheduled additional requirements 
  • Responsible for the pre-loading of parts, tooling and services for all scheduled inputs and ensuring their timely arrival prior to the commencement of planned maintenance 
  • Monitor and make changes to the manhour loading plan to reflect actual and provisional booking status
  • Input work scopes and produce reports as require using the CAFAM system
  • Gather support information and liaise directly with third party vendors regarding NDT/Paint/Special Services etc
  • Any other duties as reasonably requested 

·      Knowledge, Skills and Abilities Required

  • Passionate about providing excellent customer service and being able to demonstrate this is essential 
  • Excellent communication skills (written and verbal)
  • Excellent organisation skills and able to plan and prioritise effectively
  • Confident with numbers and data input, with an eye for detail
  • Self-motivated and able to work independently 
  • Previous experience within Aviation essential 
  • Confident with MS Office, including Excel, Outlook and Word
  • Knowledge of CAFAM desirable 

What you can expect from us 

  • Competative salary...including an additional shift premium
  • Defined contribution pension scheme - company matching contributions between 4.00 - 7.5% 
  • Life assurance - 4x base salary 
  • Cloud9 benefits platform - which includes discounts to nearly 1000 different retailers 
  • Cycle to work scheme 
  • Save as you earn scheme (subject to approval)
  • Medical cash plan
  • 25 days holiday 
  • Company sick pay 
  • Company sponsored personal development options 
  • Company subsidised social events 
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