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about 1 month ago
Salary band: £10k - £15k
Location: Jersey
Job type: Permanent
Experience: Any or N/A
Business sector: Both
Contact: Not Specified
Sector: Airport
Category: Customer Service Jobs



This posting is a Pipeline only that provides the opportunity for you to register your interest for future job openings. You will not be selected for an interview or hired until you actually apply for a current job opening or are matched to a relevant job posting by the relevant Recruitment Team.


Please note that the Pipeline can be withdrawn at any time.

This position is for casual hours only, approx. 10hrs per week

Job Summary

The Passenger Reduced Mobility (PRM) Agent is responsible for assisting passengers with special needs by ensuring that they are safely transported throughout the airport facility.

Job Responsibilities

  • Assists both inbound and outbound passengers by physically transporting them throughout the airport facilities
  • Monitors passengers with special needs and their personal effects, while they are in the airline terminal, airline lounges, customer care centres, shopping areas
  • Conduct carry on/off aircraft as required
  • Operate mobile Avi-ramp on/off the aircraft
  • Assisting PRMs throughout the airport and on/off the aircraft, utilising wheelchairs and motorised aisle chairs
  • Assist passengers with special needs with baggage and personal effects
  • Provide information to the public
  • Maintain a pleasant and professional demeanour at all times
  • Maintain uniform dress code at all times
  • All other duties associated with the job classification

Qualifications and Competencies

  • Exceptional Customer Service, relevant experience advantageous
  • Excellent communication skills (written and verbal)
  • Additional languages desirable
  • Commitment to continuous improvement
  • Self motivated and able to work independently
  • Attentive to detail and numerate
  • Ability to follow processes and procedures and apply flexible approach when required
  • Willingness to work in inclement weather
  • Flexible to work on various shifts (days, evening, nights, weekends, and holidays)

Equal Employment Opportunity Statement

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.


About us 


Swissport International Ltd. is the leading Ground Services Provider to the aviation industry. Swissport is employing over 60,000 dedicated professionals, serving over 700 client companies at 269 stations in 48 countries on five continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fuelling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience”.


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