Pilot Support Agent- TEMP

The Pilot Support Agent will oversee day to day tasks in support of administrative issues and requests for Crewmembers including interdepartmental matters. The agent will be responsible for organization of crew issue tracking and communications.

• Responsible for timely responses and monitoring of Pilot Support email inbox, phone hotline, and Freshdesk system to ensure prompt service to Crewmembers.
• Resolve issues and reduce frustration for Crewmembers.
• Maintaining professional working relationships with internal departments, such as HR, Finance, IT, Benefits, etc.
• Assist the Chief Pilots in their day-to-day oversight of Crewmembers, including but not limited to:
  • Leaves of absence
  • Benefits
  • Payroll system / issues
  • Authorizations and letters
  • Crewmember well-being checks related to emergency/natural disasters or personal issues
  • Compliance with Company policies and procedures.
• Provide health monitoring for Crewmembers to include medical case management, contact tracing, quarantine management, health check-ins, return to work releases, etc.
• Coordinates special projects from start to finish (presentations, scheduling and coordination of meetings, following up on tasks).
• Compose and distribute communications and memos to crewmembers, vendors, and other departments.
• Troubleshooting Crewmember technical questions regarding IT issues, Expense Report issues, etc.
• Maintain retirement and anniversary certificates/awards for distribution to Crewmembers.
• Performs other duties as assigned by the Senior Manager, Flight Crew Support and Inflight Standards.

• Experience in Part 121/135 operations preferred
• 2+ years of Aviation Experience is preferred
• Health Insurance Portability and Accountability Act (HIPAA) certification is preferred

Skills:

• Self-starter, enthusiastic, dependable, and professional team player. Must possess excellent interpersonal, communication, and organization skills
• Strong problem solving skills, decision-making, and demonstrated ability to exercise sound judgement
• Flexibility to adapt to a fast paced work environment
• Strong written and verbal communication skills
• Critical thinking skills
• Attention to detail
• Self-motivated
• Team player

• Must be flexible and able to work various hours and weekends.
• Must have flexibility and no restrictions to travel globally

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at .

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