Passenger Service Agents - Customer Service: Bristol Airport

At Jet2.com and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers Have a Lovely Holiday.

We are always looking for great people to join our award-winning team of colleagues. Are you always happy to help and passionate about customer service? If the answer is YES, then this could be the ideal role for you: -

Customer Helper - Passenger Services Agent at Bristol Airport

Our Customer Helper - Passenger Service Agent is one of the key roles within the team - they are the first impression of our brand and provide a warm and friendly welcome to all Jet2.com and Jet2holidays customers. The role is also responsible for the check in process and ensuring the customers successfully board their flight and start their exciting Jet2journey. We love people with a natural warmth and personality who can help us to Create Memories for all of our customers.

What Do We Need You to Do?

• Represent our brand at all times with a friendly, professional approach and make every customer feel like a VIP.
• Welcome our customers as they arrive to our check in area and help them with any queries.
• Check-in customers for their flights, issue boarding passes, check passports/documents and follow the necessary safety and security procedures.
• Assisting at the boarding gates and working with colleagues from our Jet2.com team such as Dispatchers, Cabin Crew and Flight Deck colleagues to make sure our flights depart on time.
• Be passionate about working as a team and have outstanding verbal and written communication and teamwork values.
• Making sure our customers have a smooth and safe journey through the airport and welcome them back from their holiday.

What Can We Offer You?

We have been recognised as one of the Top 50 Best Places to Work in the UK on Glassdoor and offer our valued colleagues a range of benefits including: -

• £11.69 per hour + shift allowance for unsociable hours
• Free Car Parking
• Free Uniform
• Contributory pension scheme
• 34 days holiday entitlement per annum (pro rata dependent upon contracted hours)
• 3 x Salary Life Assurance
• Generous Discretionary Profit Share Scheme
• Share Save scheme
• Cycle to Work Scheme
• Buy and Sell of Annual Leave
• Career progression opportunities
• Access to Mental Health First Aiders
• Employee Assistance Programme including professional counselling
• Annual pay review
• Colleague discounts on Jet2holidays and Jet2.com holidays and flights
• Recommend a Friend scheme (£250 for successful referrals)
• Many retail discounts on - travel and leisure, health, and wellbeing, eating out, shopping and lifestyle

You can choose a contract with hours of 16 - 37.5 hours per week. This is a rostered role that requires shift working so flexibility will be required,

As this role is based in an airport, it is a requirement that all successful applicants must be able to provide a full 5-year employment/education and address history, a satisfactory criminal record check and a valid photo ID.


Take that first step on your Jet2journey and apply to join our Red Team today and you could soon be part of our great team delivering an award-winning friendly service!