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16 days ago
HRGO Recruitment
Salary: Up to £9 per hour
Location: Luton
Job type: Temporary
Contact: HRGO Recruitment Luton
Sector: Aviation
Category: Airport Customer Service Jobs

HRGO are currently recruiting for Passenger/Customer Service Agents working at the ever-expanding Luton Airport. As a PSA you'll be responsible for providing a professional check-in service dealing with passengers and their issues. You'll be required to work at check-in and ticket desks, you will also be required to work on boarding gates and assist passengers when using self-check-in terminals if needed.

Duties Include:

  • Providing an excellent customer service to the passengers
  • Dealing with customer issues
  • Helping with communication between airlines and their passengers
  • Checking passenger documentation
  • Issuing boarding cards and baggage labels
  • Process passengers at the boarding gate

Qualifications and Competencies:

  • Excellent customer service skills
  • Excellent communication skills
  • Good standard of literacy and numeracy
  • Confident to deal with difficult customer whilst maintaining a calm and professional manner
  • Confident when dealing with business class passengers
  • Prepared to cover a 24/7 operation
  • Flexible with the working hours (as these can be subject to change)
  • Provide a full 5 years history employment, education including any gaps & unemployment
  • Clean criminal record

Shift/Hours: Shifts will fall on weekdays, weekends and bank holidays and consist of earlies and lates. Individual shifts lasting for a maximum of 12 hours.

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