Key Responsibilities will include:
Processing handling requests and meeting of flights to assist other departments when workload dictates
Help to coordinate ground handling and the efficient use of staff resources and equipment
Ensure that we adhere and comply with all requirements/guidelines set by the airport authority, UK Border Force and Special Branch.
Liaise with customers, the airport authority and other agencies as well as third party companies.
Communicate through the operational structure any defects, incidents or occurrences that take place during working hours.
On a daily basis, to monitor and control dealing with our cash based customers by ensuring pre-authorisations are carried and full and final payment is taken before departure where necessary.
Have a reasonable operational understanding of the CFMU system, LLA Chroma Fusion system, and full understanding Online Coordination internet system and Signature FBO Management system. In addition, have the ability to provide weather information.
Ensure a safe culture and to continually impress to all staff that safety comes first and must not be compromised at any time.
Educated to A-Levels with a minimum of C grades or equivalent
Full and clean driving license
Have strong customer service skills and be a team player
Ability to work accurately under pressure in an operational environment
Ability to work both office based and out on the ramp
Have excellent personal presentation
Required Core Competencies:
Good time keeping
Good communication skills
Flexibility in working hours