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about 1 month ago
China Airlines
Location: Gatwick
Job type: Permanent
Contact: Mandy Kwok
Sector: Airport
Category: Airport Customer Service Jobs

Gatwick Airport based:

Part time operational staff: 32 hours per week

Experience in airport traffic related work - excellent customer service skill - handling of arrivals and departures. Energetic, and

can work under pressure, preferably with airline ticketing/reservations knowledge. Understanding scheduling and airport work

functions with the ability to prepare reports - statistics and basic accounting are essential. English and Mandarin proficiency

are also required.

Working in airport, to follow Aviation Security requirements, you will be required to hold a Full Airside Security Pass. To

obtain this, we will need 5 years full referencing history with Criminal Record Check.

Responsibilities and Duties

• Handling of arrivals and departures.

• Pre-Flight Editing

• Post-Flight Handling

• Ensure the smooth running of the gate and make sure every departure is consistent and on time.

• Liaising with Flight Crew, Cabin Crew, Internal Departments, Customer Sales and Customer Relations where

required.

• Oversee GHA at Check In and assist with passenger queries

• Check Telexes, ensure all seat requests are actioned.

Qualifications and Skills

• Previous airline background experience preferred

• Mandarin speaking, reading, & writing.

• Basic knowledge of ticketing and reservation preferred

• Experience of dealing with work of a confidential and sensitive nature.

• Excellent telephone manner.

Benefits :

We offer a contribution pension scheme and usual Airline Benefits.

Only applicants with full working right in the UK will be considered. Only shortlisted applicants will be contacted.

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