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8 months ago
Salary: Negotiable
Location: Switzerland
Job type: Temporary
Contact: Katie Boardman-Court
Sector: Aircraft
Category: Programmer Jobs, Project Manager Jobs, Senior Manager Jobs, Supervisors Jobs

Are you an experienced On Site Customer Account Manager?


JMC Recruitment are currently recruiting for an On Site Customer Account Manager for a 6 month contract based in Zurich, Switzerland.


The role is to support our clients Material Services Department, to track and manage rotable exchanges and ensure all contractual obligations are upheld.


You will be responsible for the following;


  • Provide guidance of managing the overall workflow and order administration of a Customer Account Services Team, in conjunction with Company policies, procedures and standard processes.

  • Ensure customer contractual commitments are being met

  • Control inbound/outbound component data (serialization, times, cycles, AMM Task Card reference, reason for removal etc.)

  • Identify and support Program improvement initiatives

  • Deliver Customer Program Review content and develop presentation material

  • Document business processes, drive process efficiencies and improvements

  • Monitor the health of the Program including cost, performance to contractual obligations, and provide monthly reports to management

  • Respond to ad-hoc requests, both internal and external, quickly and accurately with supporting data and appropriate presentation material

  • Attend regular working meetings with the operator, own and manage actions resulting from these meetings


You will need to the following qualifications;


  • Bachelor's degree in technical field or relevant Aerospace experience

  • Have 3-5 years experience in a customer service role. Experience in manufacturing industry and an understanding of aircraft

* You possess strong & comprehensive knowledge of Aircraft systems, manuals & drawings

* You are familiar parts logistics, warehousing and inter-company transactions

* You are proficient in Windows applications: MS Excel, MS Access, MS Word, MS PowerPoint

* You are familiar with MRO Software such as AMOS, ERP systems like SAP


The estimated start for this contract is Monday 8th January 2018.

€ Competitive


Unfortunately only shortlisted candidates will be contacted

Only candidates who have the right to live and work in the EU can be considered

JMC Recruitment is acting as an Employment Business in relation to this vacancy.

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