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OCC Duty Manager

3 weeks left to apply
3 weeks left to apply

Job Profile

VistaJet, the world’s leading Global business aviation company, provides exceptional and unparalleled standards of quality, style and service. Our employees are regarded as our greatest asset and therefore, together with all stakeholders, we continuously strive to provide an environment that attracts the very best talent and promotes the highest standards.

Due to the expansion of flight activities, VistaJet seeks a determined and highly motivated Duty Manager to be based at our Malta Head Office on an indefinite contract. This role will operate on a 12-hour shift basis covering a mixture of day and night shifts.

Your Responsibilities

Reporting to the Director of Operations, the Duty Manager will be the central decision-makers coordinating the efforts of Operations, Dispatch, Client Service, Crew Planning and Maintenance Operations Control to ensure the smooth and efficient running of all flights, placing the customer at the centre of all decisions.

Your role will include, but is not limited to:

  • Ensuring the customer remains the top priority
  • Ensuring the IOCC workload is prioritised correctly and balanced
  • Coordinating the response to daily issues (AOGs, delays, Wx)
  • Working with Customer Service, Client Services Managers and commercial teams to coordinate service recoveries
  • Keeping oversight of all high profile and demo flights
  • Working with and giving direction to all functions within IOCC to ensure the fleet is always optimised and operating in the most efficient manner while taking into consideration ferry, maintenance schedule, operational restrictions, and customer preferences.

Required Skills, Qualifications, and Experience

  • Proven experience in a key management/supervisory role
  • A demonstrated ability to make sound decisions under pressure
  • Excellent people and communication skills
  • Previous experience in managing large teams in a fast paced environment
  • A natural problem solver 
  • An excellent track record in their respective field of expertise and demonstrate ability to gain competence across all departments during the training phase

Nº employees 501-1000
Founding year 2004
Products / Services Aircraft Maintenance Engineers
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