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Location:
Salary band:
£40k - £50k
Job type:
Permanent
Sector:
Airport
Experience:
Any or N/A
Business sector:
Both
Contact:
Dan Jones

Swissport is the world’s leading provider of airport ground services and air cargo handling, and we are currently recruiting for an Airport Manager to lead our growing Newcastle team.   Our mission is simple – “To provide the aviation industry with innovative solutions and superior service experience of consistent quality around the globe”.   If you believe that you can support our mission then this exciting role could be for you.

 

As the Newcastle Airport Manager, you will be involved in maximising performance and culture across the areas of safety, efficiency and reliability and continuously exceeding the service delivery expectations of Swissport’s clients (airlines) and their customers. With a focus on continuous development and improvement initiatives in business and operational performance, you will also build and maintain strong teams with a ‘Can Do, Will Do’ attitude ensuring our employees feel valued, recognised and engaged.

 
 
Day to day you will be responsible for:
 

  • Develop and maintaining a safe operation at all times and ensuring all SOP’s are followed.
  • Ensuring that the team have the tools and equipment to effectively carry out their roles; 
  • Ensuring the team achieves defined key performance criteria;
  • Coaching and developing your direct reports and actively managing their performance;
  • Upholding staff disciplines and adherence to Swissport, client and regulatory procedures and policies;
  • Leading a culture that values equality, fairness, and transparency, and zero tolerance for bullying, discrimination and harassment;
  • Handling escalated staff grievances, complaints, discipline etc. 
  • Fostering and developing the Swissport 'Can Do, Will Do' culture;
  • Recognising and reward the team for good performance including facilitating team events;
  • Actively carrying out succession planning activities within the team.

Operationally you will be responsible for:
 

  • Developing and leading optimal operational efficiencies through effective planning and management of manpower;
  • Ensuring that there is consistent, proactive planning to achieve the right number of people are trained in the various disciplines;
  • Maximising ancillary revenue collection (such as excess baggage) for client airlines;
  • Ensuring all documentation is correct prior to sign-off ahead of client invoicing;
  • Ensuring the safe and secure operation of all equipment and associated costs for repair and maintenance;
  • Approving or create purchase orders for consumables and other key expense items.

To be successful in this role you will have:

  • Direct aviation experience including leadership in Customer Service or Ramp Services;
  • Demonstrated achievement in managing, motivating and leading a large team;
  • Leadership experience in a fast-paced, service operation;
  • Experience in developing and implementing business improvements and change management strategies.
  • Working knowledge of UK aviation regulations, along with airport and airline operational policies and procedures;
  • Understanding of OH&S framework, practices and principles;
  • Excellent communication, presentation and interpersonal skills;
  • Strong planning and organisational skills.
  • The ability to demonstrate strategic thinking, problem solving and decision making.
  • The ability to effectively lead and develop a large team;

Equal Employment Opportunity Statement
 
Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.

Applications must be in writing with Qualifications/Experience and Required Competencies addressed and supported with evidence where possible.

Qualifications & Competencies

 

 

Equal Employment Opportunity Statement

 

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.

About us

 

Swissport International Ltd. is the leading Ground Services Provider to the aviation industry. Swissport is employing over 60,000 dedicated professionals, serving over 700 client companies at 269 stations in 48 countries on five continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fueling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience”.

Swissport is the world’s leading provider of airport ground services and air cargo handling, and we are currently recruiting for an Airport Manager to lead our growing Newcastle team.   Our mission is simple – “To provide the aviation industry with innovative solutions and superior service experience of consistent quality around the globe”.   If you believe that you can support our mission then this exciting role could be for you.

 

As the Newcastle Airport Manager, you will be involved in maximising performance and culture across the areas of safety, efficiency and reliability and continuously exceeding the service delivery expectations of Swissport’s clients (airlines) and their customers. With a focus on continuous development and improvement initiatives in business and operational performance, you will also build and maintain strong teams with a ‘Can Do, Will Do’ attitude ensuring our employees feel valued, recognised and engaged.

 
 
Day to day you will be responsible for:
 

  • Develop and maintaining a safe operation at all times and ensuring all SOP’s are followed.
  • Ensuring that the team have the tools and equipment to effectively carry out their roles; 
  • Ensuring the team achieves defined key performance criteria;
  • Coaching and developing your direct reports and actively managing their performance;
  • Upholding staff disciplines and adherence to Swissport, client and regulatory procedures and policies;
  • Leading a culture that values equality, fairness, and transparency, and zero tolerance for bullying, discrimination and harassment;
  • Handling escalated staff grievances, complaints, discipline etc. 
  • Fostering and developing the Swissport 'Can Do, Will Do' culture;
  • Recognising and reward the team for good performance including facilitating team events;
  • Actively carrying out succession planning activities within the team.

Operationally you will be responsible for:
 

  • Developing and leading optimal operational efficiencies through effective planning and management of manpower;
  • Ensuring that there is consistent, proactive planning to achieve the right number of people are trained in the various disciplines;
  • Maximising ancillary revenue collection (such as excess baggage) for client airlines;
  • Ensuring all documentation is correct prior to sign-off ahead of client invoicing;
  • Ensuring the safe and secure operation of all equipment and associated costs for repair and maintenance;
  • Approving or create purchase orders for consumables and other key expense items.

To be successful in this role you will have:

  • Direct aviation experience including leadership in Customer Service or Ramp Services;
  • Demonstrated achievement in managing, motivating and leading a large team;
  • Leadership experience in a fast-paced, service operation;
  • Experience in developing and implementing business improvements and change management strategies.
  • Working knowledge of UK aviation regulations, along with airport and airline operational policies and procedures;
  • Understanding of OH&S framework, practices and principles;
  • Excellent communication, presentation and interpersonal skills;
  • Strong planning and organisational skills.
  • The ability to demonstrate strategic thinking, problem solving and decision making.
  • The ability to effectively lead and develop a large team;

Equal Employment Opportunity Statement
 
Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.

Applications must be in writing with Qualifications/Experience and Required Competencies addressed and supported with evidence where possible.

Qualifications & Competencies

 

 

Equal Employment Opportunity Statement

 

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.

About us

 

Swissport International Ltd. is the leading Ground Services Provider to the aviation industry. Swissport is employing over 60,000 dedicated professionals, serving over 700 client companies at 269 stations in 48 countries on five continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fueling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience”.

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