Looking for aviation jobs in UK English ?
9922 jobs - 419 added today
584925 registered Jobseekers
American English    Deutsch de_DE   English en_GB    Recruiting? Call us on 01772 639605
Email me newest jobs similar to this one
3 months ago
AJW Group
Location: West Sussex
Job type: Permanent
Sector: Airport
Category: Customer Service Jobs
*

MRO Customer Executive

Job Locations

UK-West Sussex-Slinfold

Category

Customer Service/Support

Position Type

Permanent FT

Overview

The MRO Customer Executive is responsible for:

* Acting as a focal point for the customer
* Ensuring delivery of the contractual commitment to the customer
* Maintaining a high service level and effectively communicating with the customer
* Building strong working relationships with customers and internal departments
* Performing to KPIs set by the Company
* Performing to Objectives set by the Company

Responsibilities

*
Ensuring Repair Orders are raised (as per KPIs) when required

* Day to day communication with allocated Customers
* Addressing and resolving customer queries via telephone and email
* Creating and sending Customer Status reports
* Responding to repair capability quotation requests via Zendesk
* Use of Web Portal and/or customer owned software
* Quoting and invoicing repair costs to Customers
* Performing to KPI’s or Customer Contract terms
* Reviewing the delivery of the operational performance for customers
* Participation in the monthly or quarterly performance meeting with the Customer if required
* Potential customer visits

Person Specification

* Good communication skills
* Good customer service skills
* Excellent data entry skills
* Good IT skills (Outlook and Excel)
* Ability to work under pressure and cope with large volumes of work
* Good negotiation skills

Options

Apply for this job onlineApply

Share

Email this job to a friendRefer

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.

Share on your newsfeed

...
Loading...

Connect With Us!

Not ready to apply? Connect with us for general consideration.

Application FAQs

Email me newest jobs similar to this one

  Back to the top
Looking for aviation jobs in UK English ?