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3 months ago
AJW Group
Location: West Sussex
Job type: Permanent
Sector: Airport
Category: Customer Service Jobs

MRO Customer Executive

Job Locations

UK-West Sussex-Slinfold


Customer Service/Support

Position Type

Permanent FT


The MRO Customer Executive is responsible for:

* Acting as a focal point for the customer
* Ensuring delivery of the contractual commitment to the customer
* Maintaining a high service level and effectively communicating with the customer
* Building strong working relationships with customers and internal departments
* Performing to KPIs set by the Company
* Performing to Objectives set by the Company


Ensuring Repair Orders are raised (as per KPIs) when required

* Day to day communication with allocated Customers
* Addressing and resolving customer queries via telephone and email
* Creating and sending Customer Status reports
* Responding to repair capability quotation requests via Zendesk
* Use of Web Portal and/or customer owned software
* Quoting and invoicing repair costs to Customers
* Performing to KPI’s or Customer Contract terms
* Reviewing the delivery of the operational performance for customers
* Participation in the monthly or quarterly performance meeting with the Customer if required
* Potential customer visits

Person Specification

* Good communication skills
* Good customer service skills
* Excellent data entry skills
* Good IT skills (Outlook and Excel)
* Ability to work under pressure and cope with large volumes of work
* Good negotiation skills


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Looking for aviation jobs in UK English ?