TAA are supporting their client based in Oxfordshire for a new role as MRO Contracts Manager.
Purpose of the role
To lead maintenance contract generation and management, including all functions where necessary
To be the accountable manager of your Maintenance Contracts and work together with the Customer Support Managers (CSMs) to liaise with the relevant customers
To participate to the preparation of financial review meetings for maintenance contract performance with XMT and board Members (MD, Finance Director, Civil Business Director)
Ensure customer satisfaction & participation to any Lost Deals analysis reviews
To demonstrate efficient working relations with interfacing teams
To ensure on OTCQ delivery of maintenance contracts and contract management (including maintenance milestones management and invoicing), maximising customer satisfaction and commercial performance To provide effective overview and analysis and reporting of contract performance To analyse and verify credit note requests as required To manage and update Maintenance Repair and Overhaul (MRO) pricing To assist with the creation of invoices in SAP for the MRO department
To manage and Contribute to successful tender responses To generate profitable and effective maintenance contract offers appropriate to our customers needs
Clarification of customer expectations via MRO function, Customer Support Manager (CSM) and/or Sales Manager (SM) where necessary To assist the MRO commercial team with process mapping and writing procedures Organise any necessary MRO Contracts Meeting(s) and produce the Minutes.
Ensure contracts are made to legal standards and to boundary conditions set by the group, ensure alignment through Chief Commercial Officer Maintain an up to date suite of standard conditions and contracts in line with both AHG and local regulations
Drive continuous improvement and profitability
Knowledge and Skills
Able to communicate well with fellow workers and customers. Excellent English writing skills and the ability to express requirements Methodical and accurate approach. Commercial Awareness Good understanding of accounting practices Familiar with Microsoft Office Word and Excel Power point Knowledge of Aviation software packages such as; Rusada, Envision and SAP would be an advantage (training would be provided)
Minimum of 1-2 years relevant experience Minimum of 1 years experience in direct customer contact Sales or contract experience within a services environment, preferably aviation Good technical knowledge and ability to understand maintenance requirements for helicopters/aircraft.
A high level of general education Maintenance background beneficial Sound commercial knowledge
Key Personal Skills Good inter personnel skills Customer / Service Mindedness Energetic and enthusiastic
Please send Michelle your CV or call for further details