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9 months ago
TAA Recruitment Ltd
Salary: Competitive
Location: West Midlands
Job type: Permanent
Contact: Michelle Cox
Sector: Sales & Purchasing
Category: Buyer Jobs, Customer Service Jobs, Engineers Jobs, Office Jobs, Middle Managers Jobs
TAA are supporting their client based in Oxfordshire for a new role as MRO Contracts Manager.

Purpose of the role

To lead maintenance contract generation and management, including all functions where necessary

To be the accountable manager of your Maintenance Contracts and work together with the Customer Support Managers (CSMs) to liaise with the relevant customers

To participate to the preparation of financial review meetings for maintenance contract performance with XMT and board Members (MD, Finance Director, Civil Business Director)

Ensure customer satisfaction & participation to any Lost Deals analysis reviews

To demonstrate efficient working relations with interfacing teams

Main Responsibilities

To ensure on OTCQ delivery of maintenance contracts and contract management (including maintenance milestones management and invoicing), maximising customer satisfaction and commercial performance
To provide effective overview and analysis and reporting of contract performance 
To analyse and verify credit note requests as required
To manage and update Maintenance Repair and Overhaul (MRO) pricing
To assist with the creation of invoices in SAP for the MRO department

To manage and Contribute to successful tender responses
To generate profitable and effective maintenance contract offers appropriate to our customers needs

Clarification of customer expectations via MRO function, Customer Support Manager (CSM) and/or Sales Manager (SM) where necessary
To assist the MRO commercial team with process mapping and writing procedures
Organise any necessary MRO Contracts Meeting(s) and produce the Minutes.

Ensure contracts are made to legal standards and to boundary conditions set by the group, ensure alignment through Chief Commercial Officer
Maintain an up to date suite of standard conditions and contracts in line with both AHG and local regulations

Drive continuous improvement and profitability

Knowledge and Skills

Able to communicate well with fellow workers and customers.
Excellent English writing skills and the ability to express requirements
Methodical and accurate approach.
Commercial Awareness
Good understanding of accounting practices
Familiar with Microsoft Office Word and Excel Power point
Knowledge of Aviation software packages such as; Rusada, Envision and SAP would be an advantage (training would be provided)


Minimum of 1-2 years relevant experience 
Minimum of 1 years experience in direct customer contact
Sales or contract experience within a services environment, preferably aviation
Good technical knowledge and ability to understand maintenance requirements for helicopters/aircraft.


A high level of general education
Maintenance background beneficial
Sound commercial knowledge

Key Personal Skills
Good inter personnel skills
Customer / Service Mindedness 
Energetic and enthusiastic

Please send Michelle your CV or call for further details 

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