3 months ago
The Boeing Company is seeking an experienced Airline Support Engineer to join our Customer Support Team in Seal Beach, CA.
During the last 100 years, humans went from walking on Earth to walking on the moon. With each decade, aviation technology crossed another frontier and the world was changed. From the depths of the ocean, to Mars and beyond, Boeing is inspiring the next century of explorers. Our engineers work on cutting-edge aerospace technology.
Proactive customer advocate for selected airline customers
Understand the perspective of the airlines you represent, know the products we provide, and work together with the Customer Support team
Provide customer support expect frequent contact with the Boeing Field Service Representatives, some travel to airline bases, author and review documentation about the airline (Boeing Communication System messages, trip reports, meeting minutes, reliability reports etc.)
Know the products we support involves a knowledge of commercial jet model airplanes and air carrier operations and an understanding of Customer Support products
Work together with all of the customer team requires building and maintaining relationships with Service Engineering, Field Service Representatives, Customer Support Engineering, Customer Engineering, Program management, Sales, Airline Logistics and others
Use program management skills to resolve customer in-service issues, assess priorities, determine available resources and develop action plans to resolve the highest priority issues
Communicate the plan for supporting customers to internal and external organizations and monitor/follow up to ensure the proposed actions to be taken are executed
Interacts and works with senior level executives and mid-level managers at airlines and at Boeing
Must have good verbal and written communication skills, and the ability to build constructive relationships in a technically and cultural environment
Will be responsible for coordinating with and presenting to Airline Customer and Boeing Executive Leadership
Occasional travel to airline customers is required.
Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers.Join us, and you can build something better for yourself, for our customers and for the world.
Relocation Assistance Available
Yes. Available for eligible candidates, if authorized.
This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee
Basic Qualifications (Required Skills/Experience):
* 1+ years of experience facilitating internal and external customer interfaces and requirements
* 1+ years of experience working with organizational leaders to develop & implement plans & objectives
* 1+ years of experience supporting technical questions for airplane programs or similar
* 2+ years of experience interacting with airline or government customers
Preferred Qualifications (Desired Skills/Experience):
1+ years of experience with Customer Support Processes
Typical Education / Experience:
Degree and typical experience in engineering classification: Bachelor's and 5 or more years' experience, Master's degree with 3 or more years' experience or PhD degree with experience. Bachelor, Master or Doctorate of Science degree from an accredited course of study, in engineering, computer science, mathematics, physics or chemistry. ABET is the preferred, although not required, accreditation standard
Yes, 10 % of the Time
Contingent Upon Program Award