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10 months ago
Location: Mumbai
Job type: Permanent
Sector: Operations
Category: Instructors & Trainers Jobs
Position: Manager - Training
Location: Mumbai-Head Office
Qualification: Graduation Mandatory with a degree/diploma in Training
Age: 32 - 38 Years
Experience From: 8 Years - 0 Months
Experience To: 12 Years - 0 Months
Key Requirement for the Position Inculcates & imbibe the habit of 'Service Training' within all customer touch points in the organisation.
Job Description 1. Ab-initio Cabin Crew Service training design and delivery.
2. Cabin Crew training on Cabin Service & Customer Service ( Refresher).
3. Customer Service training for Airport Services Staff.
4. Builds uniform Customer Service Culture across the organisation through Training & Awareness programs.
5. Carries out periodic audits on ground as well as Inflight service to evaluate consistency of Customer Service delivery.
Venue: WIC, Worli
Contact: HR Department

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