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5 months ago
Toronto Pearson International Airport
Location: Toronto
Job type: Permanent
Sector: Maintenance
Category: Senior Manager Jobs
Key Accountabilities

Reporting to the Associate Director, Airfield Operations, this position is responsible to lead and manage a team of Airport Surface Maintenance Specialists to ensure that movement surfaces airside and groundside at Toronto Pearson are maintained such that they are safe, available and operating to meet our customer’s needs. Results attained through oversight of the team’s completion of the scheduled daily work plan, adjusting priorities to meet demand maintenance and ensuring that the team’s response adheres to established performance standards and protocols. This position is also accountable to ensure that a continuous improvement mindset is fostered within the Airfield Operations team and an inclusive culture representative of the GTAA values is present on all shifts.

* Manage the execution of day-of maintenance activities to optimize availability of safe and secure systems; including but not restricted to the following GTAA assets:

* Runways & Taxiways

* Service Roads

* Aprons

* Airside and Groundside Turf and Landscaping

* Primary Security Line

* Groundside Roads, Sidewalks and Bridges

* Groundside Parking Infrastructure

* Provide support for the rapid response to maintenance issues related to airside and groundside surfaces

* Analyze issues and establish operational priorities, identifying and rectifying gaps and/or changes required to policies, SOP's, or other protocols, and oversee completion of actions

* Develop or assist with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient operation

* Ensure compliance with applicable policies, rules and regulations including, but not limited to, occupational health & safety, corporate and federal

* Escalate issues to the Manager Operations, Aviation Services as necessary

* Act as lead for hardstand bussing operations

* Support to IRROPS (irregular operations) including team’s implementation of the Snow Plan of Operations and Tactics Plan on all airside surfaces and monitoring contracted resources’ performance

* Lead and manage teams within Airfield Operations including overtime allocation, discipline, setting schedules, problem resolution and staff training in accordance to policies

* Conduct crew briefings and coaching sessions as required

* Maintain daily on-site presence at all work sites

* Participate in crew ride-alongs, job -sharing and other engagement activities as developed

* Preparation and monitoring of work assignments for dedicated crews through Technical Inspectors and Supervisors

* Authorize administrative requests as required (mileage/uniforms/pay)

* Actively participate in the CBA (Collective Bargaining Agreement) grievance process

* Drive, lead and foster employee engagement within and across the Airfield Operations team

* Commit to and deliver on the people manager promise to support and further the business’ vision through building and development of diverse, multi-skilled teams

* Other duties as assigned

* Responsible for being a customer centric leader with respect to the mission, vision, values and beliefs


* Post-secondary degree or diploma or a combination of education and relevant experience

* Post-secondary degree or diploma in Aviation Management, Business Management, Engineering or Logistics preferred

* Minimum 5 years of demonstrated experience working in a unionized customer centric environment

* Minimum 3 years of people management or leadership experience, building high performing, highly skilled and motivated teams

* Minimum 3 years of relevant administrative, marketing, airport operations, customer service and/or event planning experience is preferred

* Minimum 5 years’ experience in an airport environment or similar with demonstrated unionized experience in serving a large and complex customer base preferred

* Must have a valid Ontario G Driver’s License (or provincial equivalent)

* Must be able to obtain a D/A AVOP (Airside driving license) license within 30 days of appointment to the position

* Must be able to obtain and retain a Transportation Security Clearance

Knowledge, Skills and Abilities

* Ability to influence

* Problem solving skills with the ability to provide solutions to address the situation

* Strong understanding of airline, aircraft, and ground handling procedures as they relate to Aviation Services

* Ability to anticipate and support the “day of” operational team as required, ensuring Toronto Pearson has a successful day

* Proven relationship management skills with internal and external stakeholders

* Demonstrated ability to influence, collaborate and negotiate cross functionally in a unionized environment, as well as with external stakeholders to achieve results

* Excellent communication skills, both written and verbal, to effectively reach a broad audience of internal and external customers, guests and other key stakeholders

* Strong decision-making skills and demonstrates a sense of urgency to deliver operational excellence

* Ability to work twelve (12) hour rotational shift work (days, nights and weekends)

* Knowledge of all GTAA policies included but not limited to: Security, SeMS, SMS, Aviation Safety, IMS practices, environmental policies, Workplace Health & Safety, and all other governances through Nav Canada and Transport Canada

* Familiarization with aviation documentation such as TP312, NOTAM Manual, Airport Operations Manual and Airside Activity Program

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