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7 months ago
CAE Parc Aviation
Salary: Market related
Location: Horley
Job type: Permanent
Contact: Sarah Sheil
Category: Senior Manager Jobs

CAE Parc Aviation are now recruiting for a Manager of Training Services for our Client, based at Gatewick.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Operations

  • Represent the Head of Training accountabilities at the local training centers (unless locally arranged otherwise and agreed upon with authorities)
  • Support the regional Training organization and participates in regional projects
  • Manage (directly or indirectly) all resources & financial aspects of all training programs in order to maximize throughput & deliver of a quality product
  • Manage the financials and budgets of the training delivery operation and all related aspects
  • In cooperation with the scheduling team ensure efficient scheduling and maximize usage of resources
  • Provide monthly performance reviews of the Training Delivery department
  • Follow up on customer surveys and implement improvements when necessary based on the feedback 
  • Work closely with the Customer Service and/or Training Administration team to ensure that all client & IP training records are completed properly
  • Oversee the program scheduling function to insure compliance with ATO approval / customer contract.
  • Sales and customer support
  • Build and ensure a solid relationship with existing and potential customers
  • Partner with the Sales Team in order to assist with potential client needs
  • Work closely with the Technical Operations and Customer Service groups to ensure overall client and customer satisfaction. 

Staff

  • Hire and manage direct reporting staff.
  • Hire and train consultant instructors in accordance with defined processes and standards
  • Responsible for performing annual performance reviews of direct reporting staff
  • Establish & maintain the trust & support of colleagues, the members of the department and management
  • Conduct regular meetings with the overall team and management staff

Training

  • Create a clear, customer-centric vision for the programs & communicate it to training staff and training supporting functions/departments
  • Ensure that training equipment is according to standard as required by the training to be conducted.
  • Manage operations- set clear objectives, initiate and execute appropriate changes and improvements & maintain quality of service by:
  1. Maintaining a high level of product quality within the program and safeguarding adherence to EURAF CAT ATO standards.
  2. Identifying client needs & establishing user requirements
  3. Identifying opportunities to improve the delivery of training to our clients
  4. Assessing the benefits or disadvantages of proposed changes.
  • Warrant that latest EURAF CAT ATO standard courses and courseware are used
  • Secure that customized courseware are maintained and kept to standard (hardcopy & media).
  • Provide regulatory guidance and addressing technical / standardization issues
  • Knowledge of relevant EASA FCL/OPS regulations.

QUALIFICATIONS and SKILLS

  • Knowledge, skill, and/or ability required
  • Leadership and managerial capabilities
  • Strong focus on the financials and cost saving initiatives
  • Demonstrates energy & the ability to energize & invigorate others
  • Exhibits a passion for excellence & consistently follows through on commitments
  • Strong focus on Quality improvement with a continuous drive towards process improvement, customer satisfaction
  • Supportive of the center's & corporate goals & objectives
  • Focused on team accomplishments & demonstrates the self - confidence to empower others to accomplish tasks
  • Results orientation & a proven ability to meet deadlines
  • Proficient in the standard Microsoft Office suite as needed  (Outlook, Word, Excel & PowerPoint)

EDUCATION

Bachelor's degree from an accredited university, or relevant experience

Appropriate Pilot license (unless locally arranged otherwise and agreed upon with authorities)

EXPERIENCE

  •  +7 years experience in the flight simulation and/or aviation training industry.
  • Past experience as a Manager in the flight simulation and/or aviation training industry that includes supervision of active pilot training.
  • Past experience providing customer service with a proven record of success.
  • Demonstrated experience with Regulatory Authorities

If you meet the criteria and wish to apply for this exciting opportunity, please forward a copy of your CV along with a short cover note to sarah.mcdonald@cae.com.

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