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2 months ago
Salary band: £25k - £30k
Location: Bristol
Job type: Permanent
Experience: Any or N/A
Business sector: Both
Contact: Not Specified
Sector: Airport
Category: Airport Agents Jobs

Job Summary

To effectively lead and manage a team ensuring delivery of product compliance, making sure the lounge complies with all Health & Safety / Food Hygiene requirements. To ensure the lounge is delivering a high level of service and product that is in line with brand guidelines. To review and innovate lounge performance ensuring the facilities best suits its current and potential markets. To exceed performance targets to ensure the lounge delivers and exceeds budgeted contribution.

Job Responsibilities
  • To control and direct resources ensuring manpower is adequate and deployed efficiently within the Lounge within agreed budgetary targets. 
  • To ensure staff are recruited and trained to provide an uninterrupted consistent ‘on-brand’ level of service.
  • Display exceptional leadership skills; inspire and motivate staff to deliver an exceptionally high standard of service, drive sales initiatives, and increase the Aspire brand presence within a retail environment.
  • Work with the head office Travel Services Department, business partners and agencies, to seek out and implement local marketing initiatives to maximise revenue streams.
  • Develop commercially advantageous relationships with the Airport Authority and key members of the Airport retail environment.
  • Identify and develop good relationships with key corporate users and potential customers in the local area to increase awareness, utilisation and regularity of custom.
  • To control ‘cost of sales’ within budgetary targets and increase point-of-sales revenues to deliver against the corporate annual projection. Spot trends, audit and report on potential business improvements/developments.
  • Generate and motivate the Lounge team to market and increase ancillary revenue streams such as walk up sales, champagne packages and enhanced food offerings.
The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.

Qualifications & Competencies

  • Evidence of people management skills including leadership, employee relations, negotiation and communications.
  • Experience of managing a medium to large team in a retail driven environment.
  • Experience within a highly focused sales and service environment that consistently delivers the highest possible standards.
  • Attention to detail with a focus on the exacting standard expected from a high end premium product.
  • Ability to work to deadlines.
  • Excellent written and verbal communication skills essential. 

Swissport is an equal opportunities employer, for further information on this, please visit javascript:void(0);.

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