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6 months ago
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Manager, Customer Service Training and Quality Control (MTQ)


Thai Smile
Location: Thailand
Job type: Permanent
Sector: Airport
Category: Auditor Jobs
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Qualification

• Male or female age over 30 years old

• Minimum Bachelor’s degree or equivalent experience

• Minimum 5 year experience as a cabin crew member (With less than 5 year experience but with other relevant aviation experience or appropriate qualifications may be considered )

• Minimum 2 year experience as a safety training instructor or instructional and training skill

• Good management skills

• Fluent written, spoken and reading capability in English and Thai language as well as excellent communication skill

• Good and proven knowledge of office software, IT literacy in general and excellent administrative skills

Job Description

• Prepare yearly and monthly training plan

• Establish, review and revise the cabin crew training programme manual and to assure that it is current and in compliance with the CAAT and regulatory requirement

• Develop the cabin crew training programme that meets the applicable regulatory requirement

• Assure training equipment and facilities meet the required standard

• Liaise with regulatory authorities

• Liaise with other company departments to ensure that cabin safety objectives are met

• Ensure that the cabin crew safety training is properly conducted according to the CCTPM and regulatory requirement

• Ensure that the service training is properly conducted according to the company policy and procedure

• Ensure instructors are current and approved by the Authority

• Evaluation of training and performance management of instructors

• Develop current and new instructors with the growth of the company

• Supervise cabin crew training personnel and ensure that the appropriate guidance is provided

• Manage all outsource trainings and conduct regular audits of third parties and venues

• Provide advice into the development of safety and emergency procedures

• Provide advice into the development of directives and notices to cabin crew members

• Monitor and maintain all training records and activities

• Coordinate, plan and establish Training for Customer Service according to company standard and quality requirement

• Plan and implement internal service audit/assessment for including develop/recommend and monitor corrective and preventive action

• Develop the quality control program to ensure the service consistency of the Customer Service Provider based on the audit and customer's voice

• Administer and communicate as necessary to fulfil the foregoing responsibilities

JOIN NOW
Qualification

• Male or female age over 30 years old

• Minimum Bachelor’s degree or equivalent experience

• Minimum 5 year experience as a cabin crew member (With less than 5 year experience but with other relevant aviation experience or appropriate qualifications may be considered )

• Minimum 2 year experience as a safety training instructor or instructional and training skill

• Good management skills

• Fluent written, spoken and reading capability in English and Thai language as well as excellent communication skill

• Good and proven knowledge of office software, IT literacy in general and excellent administrative skills

Job Description

• Prepare yearly and monthly training plan

• Establish, review and revise the cabin crew training programme manual and to assure that it is current and in compliance with the CAAT and regulatory requirement

• Develop the cabin crew training programme that meets the applicable regulatory requirement

• Assure training equipment and facilities meet the required standard

• Liaise with regulatory authorities

• Liaise with other company departments to ensure that cabin safety objectives are met

• Ensure that the cabin crew safety training is properly conducted according to the CCTPM and regulatory requirement

• Ensure that the service training is properly conducted according to the company policy and procedure

• Ensure instructors are current and approved by the Authority

• Evaluation of training and performance management of instructors

• Develop current and new instructors with the growth of the company

• Supervise cabin crew training personnel and ensure that the appropriate guidance is provided

• Manage all outsource trainings and conduct regular audits of third parties and venues

• Provide advice into the development of safety and emergency procedures

• Provide advice into the development of directives and notices to cabin crew members

• Monitor and maintain all training records and activities

• Coordinate, plan and establish Training for Customer Service according to company standard and quality requirement

• Plan and implement internal service audit/assessment for including develop/recommend and monitor corrective and preventive action

• Develop the quality control program to ensure the service consistency of the Customer Service Provider based on the audit and customer's voice

• Administer and communicate as necessary to fulfil the foregoing responsibilities

JOIN NOW

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