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2 months ago
Salary band: £10k - £15k
Location: Bristol International Airport
Job type: Permanent
Experience: Any or N/A
Business sector: Both
Contact: Not Specified
Sector: Hospitality
Category: Airport Customer Service Jobs
Job Summary
As a Lounge Services - Line trainer, you will strive to ensure the Lounge team have the skills to provide an excellent experience for the customers who visit our executive lounges. As a Lounge Service - Line Trainer, you will carry out your normal duties within the Lounge in addition to any training duties required by the 'Person Responsible for Training' on Station. 


Job Responsibilities 
  • To support the Training Team with the delivery of practical training relevant to Lounge Services
  • To deliver classroom training (if required and agreed)
  • To deliver relevant training in accordance with standard induction and development plans for Lounge employees
  • To follow Swissport Corporate and UK Training Policy and Procedures and operate any equipment following Swissport Safe Systems of work (SSOW) or Standard Operating Procedures (SOP)
  • To actively monitor and promote best practice across lounge services
  • To be involved with internal quality assurance activities when required
  • To support Training Team in the delivery of all Lounge training requirements to ensure that staff are competent to carry out their specific duties.
  • To support and maintain lounge services compliance
  • To act as a role model and display best practice, behaviour and procedures at all times To provide objective feedback to improve the performance and behaviour of others
  • To report all training activity through recognized methods to ensure accurate tracking of training data
  • To ‘sign off’ employees responsibly; only when demonstration has been proven as compliant and competent
The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.


  • Free meals provided during breaks when on shift

  • Discounted bus travel to and from Bristol Airport on the Airport Flyer

  • Free airport parking whilst working and when using the airport for holiday travel

  • Potential for discounted air travel tickets when probation period is completed

  • Discounted retail within airport

  • Discounted access to Aspire Lounge network

  • Recognised food safety training

  • Potential for placements at other Aspire Lounges in other airports across the UK

Qualifications and Competencies 

  • Good knowledge of written and spoken English
  • Ability to communicate to colleagues confidently
  • Excellent written and verbal communications
  • Knowledge of Microsoft Office desirable (Word/Excel/PowerPoint and Outlook)
  • To possess proven problem solving skills
  • To possess excellent interpersonal skills
  • To be flexible and proactive
  • Demonstrate initiative
  • Demonstrate enthusiasm and passion to raise the standards of lounge services
  • To be a champion of change and promote the Aspire brand
  • To be a permanent member of staff with a minimum of six months experience in Lounge Services
  • An accredited 'Award in Training & Education Level 3 (QCF)' or equivalent ('PTLLS'/Swissport TTT) advantageous
  • An accredited 'Award in Food Hygiene Level 3' or equivalent (Food Safety) advantageous
  • National Assessor Award advantageous
  • Industry related Training qualification in 'Manual Handling'/'Health & Safety' advantageous
Swissport is an equal opportunities employer, for further information on this, please visit javascript:void(0);.

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