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4 months ago
Swissport
Salary: 8.55
Location: Bristol International Airport
Job type: Permanent
Contact: Catherine Knight
Sector: Airport
Category: Customer Service Jobs

Job Summary

The rate of pay is £8.55 per hour


As a Lounge Services Agent, you will strive to provide an excellent experience for the customers who visit our aSPIRE lounges. Lounge Agents welcome passengers, facilitating entry to the lounge as well as serving beverages and preparing food as required. Duties will also include maintaining stock levels and ensuring the highest standards of cleanliness and hygiene at all times

   

Job Responsibilities
 
The following responsibilities are associated with this job role: 
  • Greet passengers as they enter the Lounge and introduce them to all aspects of the Lounge product, advising them of all available services and offering assistance where required to maintain customer loyalty
  • Provide customers with an exceptional level of service to be remembered
  • Operate a computer system to check entry eligibility and process payments
  • Ensure products are well presented and stock levels are maintained
  • Communicate flight information and deal with general enquiries from passengers
  • Serve drinks and prepare snacks and meals as required
  • Ensure the lounge remains clean and tidy at all times
  • Liaise with third party contractors/suppliers as required
  • Other duties as assigned

The list is not exhaustive and may vary depending on the location and local customer requirements. 

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