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about 1 year ago
Air Transat
Location: Canada
Job type: Permanent
Sector: Operations
Category: Customer Service Jobs
Leisure Travel Consultant

Transat’s mission is to brighten everyday with the joy of vacations. We are looking for ambitious sales-focused experts who are enthusiastic and passionate about travel. You excel at providing excellent customer service and consistently exceed clients’ expectations. You are a team player who will contribute to the results of the Travel Branch by meeting and exceeding your own sales and revenue targets. You are a professional who can create expertly curated leisure itineraries quickly and proficiently. Your goal is to gain loyal and repeat customers striving to secure life-long clients.


* Generate revenue, meet established monthly and yearly sales and revenue targets

* Quickly determine specific client needs and source solutions using all tools available

* Network and promote new travel business;

* Sell travel packages in all product categories to include the preparation of complex itineraries.

* Communicate confidently and enthusiastically to advise clients on travel options offered by our various partners to close sales;

* In a resourceful, entrepreneurial and thorough manner research and book travel products using our website; Apollo; Consul PC; Galileo Vacations and the internal reservations systems;

* Be alert to changing trends; customer needs and be able to adapt the services to the client’s needs even when difficult circumstances arise;


* Sales and customer service focused;

* Must have a track record of proven success in retail travel sales;

* Experience in planning and booking worldwide travel containing a mix of products;

* Must have a minimum of 2 years handling leisure related travel within an agency environment;

* Maximize the profit on every sale by comfortably selling ancillary products;

* Ability to influence using proficient sales and prospecting techniques while building friendly and positive relationships;

* Social Media savvy;

* Strong communicator; participative; enthusiastic; optimistic; accommodating; energetic; verbal and active;

* Working knowledge of Word, Excel, Apollo, Consul PC, Galileo Vacations or equivalent;

* Flexible working schedule and able to work out of standard regular hours to participate in tradeshows, conferences, sales events and as part of the role;

* Ability to work under pressure and multi-task;

* Fluency in English, spoken and written; Bilingual in French would be an asset but not required;

* TICO certified.

Transferable Skills

* Good time management and follow-through on goals, plans, and projects;

* Excellent customer service skills- Demonstrates personal and organizational integrity;

* Exhibits excellent problem solving skills;

* Capability of maintaining a favorable image when interfacing with internal and external customers;

* Ability to work independently, exercising discretion and judgment.

Job Details

Location : ONT - Guelph

Type of Work : Permanent, full time

Job category : Travel agency

Business segment : Travel agencies and distribution

Business unit : Transat Distribution Canada

Job # : TDC-17-413

End date of posting : 2018-08-31

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