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about 1 month ago
Salary: Excellent
Location: Leeds
Job type: Permanent
Contact: Jet2.com
Sector: Legal
Category: Office Jobs
Reporting to the General Manager - EU261 and Risk & Safety Process Assurance, the Legal Service Executive will review and assess both customer and legal flight delay claims and liaise with internal teams to fully investigate all the points raised.

In this exciting role, you will respond to customers and solicitors articulately and accurately, providing a high level of customer service. You will review and fact check all legal documents such as defences and other pleadings, assisting in the drafting of witness statements. You will be trained in house to be fully conversant with our terms and conditions, legal obligations, and company procedures in order to assess claims fairly and to represent the company in a professional manner and treat the customer in a manner they appreciate. You will provide regular, informative reporting of claim data to the business as required, communicating effectively to our internal and external customers, advisers and suppliers at all times.

To be successful in this position, you will be system orientated with knowledge of Microsoft applications and have excellent written and verbal communication skills. You will be able to work accurately to tight timescales with the ability to multi task across roles and cope with change. With a positive 'can do' attitude you will be comfortable working as part of a large team and on your own initiative. Previous knowledge of Package Travel Regulations, ATOL and the claims handling process would be highly advantageous.

In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business.

This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases.

Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!

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