We are recruiting for full time Junior Cabin Crew vacancies at London Southend.
A fantastic opportunity is to join our London Southend base as cabin crew where you will deliver the Stobart Air brand values as well as outstanding customer service.
As a Stobart Air Cabin Crew Member you will be enthusiastic and passionate about our products and services and focus on putting the customer at the heart of everything you do.
Duties and Responsibilities:
Ensure operational safety, security and health and safety responsibilities are performed to the highest standards and are compliant with EASA, Stobart Air Standard Operating Procedures and all other relevant legislation
Maintain safety compliance at all times provided for through Safety & Equipment Procedures training
Deliver excellent customer service in line with our service standards
Ensure compliance with all company policies and procedures in accordance with relevant legislation
To be a representative of Stobart Air and adhere to our uniform standards at all times
To build effective working relationships with colleagues and service partners to work as one team
Passionate for delivering excellent service on every occasion
Genuinely enjoy customer interactions, can show empathy and are willing to “go the extra mile” to achieve customer service excellence
Confidently able to deal with challenging and difficult circumstances and remain resilient throughout
Show respect and understanding for different cultures and backgrounds and you treat everyone as individuals
Effective communicator able to deliver difficult messages with confidence
Proactively seek solutions and take personal responsibility for resolving problems
Always demonstrate a positive ‘can do’ attitude
Appreciate the need to work in a timely fashion and appreciate the need for punctuality
Uphold high personal and professional standards
To be aged 18 or over at time of application
Fluent in both spoken and written English
Previous customer service experience (Desirable)
Hold a valid passport (with minimum of 12 months before expiry date) with the unrestricted right to live and work in the EU
To undergo a Criminal Record Check for all countries of residence for six months or more in the previous five years and be able to provide satisfactory references for the last five years
Ability to obtain and retain an airside pass
Be willing and able to work shifts covering 7 days a week, 365 days a year
Be willing and able to spend periods of time away from home and conduct stand-by duties in the proximity of your airport base
To wear the Stobart Air uniform to the required standard with no visible tattoos or body piercing. Tattoos or body piercings must never be visible on the body or through uniform clothing and cannot be covered up i.e. with make-up, plaster.
A verifiable 5-year employment history
Successful candidates will also be required to secure a criminal record check in accordance with regulatory requirements
To be medically and physically fit to meet regulatory and role requirements, if successful, you will be required to attain an EASA Medical Assessment prior to commencement of the training course
Comfortable to tread water unaided and must be able to swim 25 metres unaided
You are able to pull a fully laden trolley weighing up to 72kg (11.5st)
You are able to fit into an aircraft jump seat harness without a seatbelt extension
You are able to lift a weight up to 28kg (4st). This is so that you are able to lift an emergency overwing window and quickly exit the aircraft
You are able to stay calm and deal with emergencies and take control of people when required
Full training will be provided
Permanent, full time contracts;
Fixed, shift pattern;
Stobart Air is an equal opportunities employer.
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