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6 months ago
Airbus India
Location: India
Job type: Permanent
Sector: IT & Communications
Category: Programmer Jobs

ITSM Business Analyst is responsible to define and deliver ITSM software implementation according to business requirements.

He/She shall be able to work in a self-sufficient multi-disciplinary team environment and responsible for end to end product development with limited supervision.

Qualification & Experience:

* Engineering or IT graduate with 6+ years of experience in ITSM

Expert level:

* Strong experience in IT Service Management platform like ServiceNow or BMC Remedy (any certification appreciated)

* Strong experience in ITIL processes and ITSM implementation

Intermediate level:

* Knowledge on some of the following programming languages like Java, XML, Python/Json, Javascrypt, Angular.js, but also on Linux system

* Proven track record in agile way of working


* Knowledge in some of the following products/tools: Splunk, Ansible, Docker, Artifactory, GitHub, Jenkins, Maven, Jira/Confluence, etc.

* Knowledge in Cloud platforms (AWS, Azure, Google) is a plus: building and deploying cloud solutions (AWS preferred)

* Knowledge of French language would be appreciated


* Define and deliver ITSM software implementation according to business requirements

* Provide Software expertise and support for any business requirements

* Define, deliver and promote best practices ITSM platform standards and best practices

* Promote automation and efficiency

Success Metrics:

* Success will be measured in a variety of areas, including but not limited to

* Performance and reliability of the CMDB, Incidents, Changes, Requests and Release modules implemented.

* Availability of the plat to the end user (ideally zero outage)

* Efficiency of the IT Service Management features and catalogue of service shared and used

* Customer satisfaction

The role will have the following key outputs:

* Efficient and consistent features implementation (simple and quick) proposal according to ITSM platform

* Identify and propose new features and technology to anticipate and support business strategy

* Establishing a comprehensive and world class software capability on ITSM platform including ways of working, tools and centre of excellence

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