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8 days ago
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IT Technical Support/Help Desk Engineer


Fly Egypt
Location: Egypt
Job type: Permanent
Sector: IT & Communications
Category: Customer Service Jobs
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Code

HR07

Title

IT Technical Support/Help Desk Engineer

Description

Job Specifications
• Troubleshooting user problems, software, hardware & mobile.
• Install and configure users’ PCs, Mail, and different desktop applications
• Support users issues across various IT Systems
• Handling user network problems.
• Handling user physical reallocation.
• Maintaining users’ requests on Service Desk, Phone Calls and IM.
• Tracking and maintaining IT assets on Service Desk.
• Troubleshooting, fixing and testing physical networks elements (Nodes, Patch Panels and cables).
• Build and update OS system images for various users’ types.
• Maintaining laptop backup.
• Troubleshooting OS problems and solving applications issues.
• Report problems feedback and make documentation.

Requirements

• Bachelor degree in Communications
• 2-3 Years Experience in a similar job
• Resident of Cairo
• Age should be below 27 years
• Basic knowledge in administrating MS Active Directory.
• Basic knowledge in administrating MS Exchange server.
• Strong computer hardware knowledge.
• CCNA Certificate preferred.
• MCSA 2012 Certificate preferred.
• Work under stress.
• Teamwork ability.
• Hard Worker.

Location

Cairo
Code

HR07

Title

IT Technical Support/Help Desk Engineer

Description

Job Specifications
• Troubleshooting user problems, software, hardware & mobile.
• Install and configure users’ PCs, Mail, and different desktop applications
• Support users issues across various IT Systems
• Handling user network problems.
• Handling user physical reallocation.
• Maintaining users’ requests on Service Desk, Phone Calls and IM.
• Tracking and maintaining IT assets on Service Desk.
• Troubleshooting, fixing and testing physical networks elements (Nodes, Patch Panels and cables).
• Build and update OS system images for various users’ types.
• Maintaining laptop backup.
• Troubleshooting OS problems and solving applications issues.
• Report problems feedback and make documentation.

Requirements

• Bachelor degree in Communications
• 2-3 Years Experience in a similar job
• Resident of Cairo
• Age should be below 27 years
• Basic knowledge in administrating MS Active Directory.
• Basic knowledge in administrating MS Exchange server.
• Strong computer hardware knowledge.
• CCNA Certificate preferred.
• MCSA 2012 Certificate preferred.
• Work under stress.
• Teamwork ability.
• Hard Worker.

Location

Cairo

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