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7 months ago
Location: Montreal
Job type: Permanent
Sector: Operations
Category: Instructors & Trainers Jobs

Reporting to the Manager, Distance Learning, IATA Training, the incumbent will support the operations team to handle the administration and logistics of students' enrollments and exams and assist in special objects of IATA Distance Learning.


* Respond to customer inquiries through multiple channels (email, phone, web, and social media platforms)
* Assist customers in course selection, enrollment, exam registration, and payment process
* Maintain and develop solid customer relationships through high levels of service in order to expand and strengthen their relationship with IATA
* Assist Finance in the payment application to the purchase orders
* Coordinate with the shipping company to deliver the study materials
* Liaise with the Local Exam Coordinators to hold the exam sessions
* Provide support in social media activities and marketing campaigns
* Handle other operational tasks and special projects assigned

Qualifications and Skills

* Graduate student in Business Administration, Finance, Accounting, Economics, or any similar discipline;
* Ability to do multitasks while respecting deadlines;
* Ability to handle a large volume of work accurately and efficiently;
* Ability to work in a multicultural team environment;
* A good data analysis skill preferred;
* Very meticulous and precise work habits;
* Highly proficient in spoken and written English; knowledge of other languages is an asset
* Highly computer literate, particularly in MS Office


At the heart of IATA are our Values and Behaviors. We all have different personalities, styles and areas of expertise, but you’ll recognize us by the consistent way we act and behave in line with our Values and Behaviors. We are looking for people who bring them to life in everything they do – they are:

* Act with integrity and uphold our standards

* Think strategically in support of the global big picture

* Partner and manage to create high performing teams

* Putting people first by acting with a simple human touch

Here at IATA we are proud of being a Diverse & Inclusive Organization – we have people from all over the world working in our offices, and we extend this to our recruiting practices. We are a meritocratic organization and an equal opportunity employer.

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