An opportunity has arisen within the Customer Support & Services Department for the role of In Country Customer Service Manager. The position is based within the Joint Support Management Organisation (JSMO) organisation within the German Navy (customer domain).
The Customer Service Manager is the interface point between the Customer and Leonardo Helicopters for all customer related operational and support matters. The Customer Service Manager should have a strong Customer needs awareness and have the ability to "Think Customer". The primary responsibilities of the Customer Service Manager are the delivery of contracted materiel and services in support of budgeted revenue, profit and cash flow whilst developing/maintaining outstanding Customer relations.
Key Responsibility Areas
Skills, Qualifications & Knowledge Required