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about 1 year ago
Line Up Aviation
Salary: £23.3k - 25.3k per year
Location: London
Job type: Permanent
Contact: James Holliday
Category: Cargo Services Jobs

Line Up Aviation has carved its own place in the recruitment of Aviation and Aerospace personnel all over the world for more than 28 years. We work with some of the industry’s best known companies who demand the highest standard of applicants.


Role: Import/Export Agent (Cargo Administrator)  

Location: Heathrow Airport

Contract: Permanent

Hours: Full time - 42 hours per week, over a rostered shift pattern


Shifts:   Examples of potential shift patterns are below and the client would need you to be flexible to work any of them if required.

2 days/3 nights on, 5 off

2 days/2 nights on, 4 off

4 days on, 4 off 


Salary: £23,300 rising to £25,300 after probationary period - including shift pay and bonus. Approx.

Over time is paid at time and a half (£13.33 per hour) and rises after your probationary period (£14.68 per hour).


Annual Leave28 days holiday – including bank holidays (in lieu if rostered)



Uniform provided

Gym membership

Automatic pension enrolment

Free staff car parking

Working for a world leading ground handler and cargo company

An increase of salary once you passed your probationary period 


Job Role:

 Daily running of the clerical operation in the facility

 Maintain customer service levels to a high standard in conjunction with the Lead Agent

 Support the Lead Agent in all areas of the business

 To ensure compliance of Regulatory Bodies e.g. HSE, CAA and HMRC/ Border force.

 Liaise with customers in a polite and efficient manner.

 Create and update records of all consignments in the computer systems.

 Operate telephone system in a polite and efficient manner

 Investigate and report on all queries from customers/airlines/agents/HMC

 Liaise with warehouse staff and drivers as appropriate.

 Update filing as necessary

 Responsible for checking Dangerous Goods to IATA / AVI checks

 Interrogate the customer systems to obtain information concerning any consignment

 Maintain computer database

 Separate and distribute cargo documents according to airline requirements

 Liaise and interact with Transport division to ensure all airline customers trucking requirements are satisfied within agreed time frames.

 Serve Customers collecting cargo including taking payments of charges

 Conduct tracing activity and any other relevant action following short/over shipments of documents/cargo



Clerical/data entry experience

Administrator experience

Cargo industry experience preferable

Freight forwarding experience preferable

Excellent computer and customer services skills

Must not have lived or worked outside of the UK in the past 5 years

Must not have any unspent criminal convictions or cautions

Educated to at least ‘GCSE’ level standard or equivalent


Due to the number of applications we receive, it’s not always possible to contact unsuccessful applicants. Unless you hear from us within 14 days of your application, please assume that you have been unsuccessful on this occasion.

"Follow @LineUpAviation on Twitter for all of our latest vacancies, news and pictures from our busy UK Head Office. Interact with us using the #LineUpAviation tag at anytime! Thank you for your follow!"

Line Up Aviation is a recruitment agency.

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