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Location:
Job type:
Permanent
Contact:
Hajar OUANNOU
Category:

AKKA Middle East is the entity of the European engineering and consulting group AKKA Technologies. With over 22,000 employees, in 130 sites/offices across the world, we deliver real added value to industrial companies in diversified market segments. As an innovation accelerator for its clients, AKKA supports leading industry players in the automotive, aerospace, railway, information technology and energy sectors.

Founded in 1984, AKKA has a strong entrepreneurial culture and is pursuing its fast-paced growth and international development in line with its strategic plan.

With the aim of strengthening our teams and providing our clients with the right talents, AKKA Middle East is looking a Field Service Representative to work in KSA.

         Job description

  • The Customer Service Representative provides service to the airline customers, business jet owners and repair vendors through the front office for MRO Services quotations and repair in process and completion schedules information
  • Perform MRO Services to include generate repair quotations and manage repair production schedules with coordination with operations support team
  • Handle sales administration activities, i.e. all work as part of customer care and support
  • Coordination of order-related requirements with the relevant internal user department
  • Processing and provision of information for our customer
  • Independent order handling in EPICOR & SAP –ERP Systems, Acceptance and input of order
  • Creation of order confirmations, credit and debit memos and other customer-related documentation using the EPICOR & SAP ERP System
  • Proactive deadline schedules and reporting
  • Proactive handling of and reporting on order-related matter
  • Coordination with internal departments to ensure customer satisfaction Maintenance of the customer master data and customer database
  • Over-the-phone customer support and reporting
  • Support for the production, engineering, quality and finance department
  •  Reporting and creation of process documentation

        Profile

  • Requirements include but are not limited to:
  • Sound PC knowledge (Microsoft Word, Excel, EPICOR, SAP - ERP Systems
  • Team-oriented thinking and behavior
  • Teamwork and customer oriented
  • Ability to handle conflict
  • Organizational talent
  • Excellent communication skills
  • Quick learner
  • Proactive approach in sales administration activities
  • Basic knowledge of the mobile telecommunications industry desirable
  • Independent work and great willingness to achieve
  • Focused, systematic and pragmatic approach
  • Good with numbers
  • Notice period: 3 months or less
  • Languages spoken: English mandatory / Arabic and French are a big plus

        Education

  • Minimum: BA/BS or equivalent
  • Mission will take place in KSA (Riyadh)
  • Preferred: 3+ years in Customer Support role within MRO Aerospace Market and minimum 7 years in the aerospace sector.

AKKA Middle East is the entity of the European engineering and consulting group AKKA Technologies. With over 22,000 employees, in 130 sites/offices across the world, we deliver real added value to industrial companies in diversified market segments. As an innovation accelerator for its clients, AKKA supports leading industry players in the automotive, aerospace, railway, information technology and energy sectors.

Founded in 1984, AKKA has a strong entrepreneurial culture and is pursuing its fast-paced growth and international development in line with its strategic plan.

With the aim of strengthening our teams and providing our clients with the right talents, AKKA Middle East is looking a Field Service Representative to work in KSA.

         Job description

  • The Customer Service Representative provides service to the airline customers, business jet owners and repair vendors through the front office for MRO Services quotations and repair in process and completion schedules information
  • Perform MRO Services to include generate repair quotations and manage repair production schedules with coordination with operations support team
  • Handle sales administration activities, i.e. all work as part of customer care and support
  • Coordination of order-related requirements with the relevant internal user department
  • Processing and provision of information for our customer
  • Independent order handling in EPICOR & SAP –ERP Systems, Acceptance and input of order
  • Creation of order confirmations, credit and debit memos and other customer-related documentation using the EPICOR & SAP ERP System
  • Proactive deadline schedules and reporting
  • Proactive handling of and reporting on order-related matter
  • Coordination with internal departments to ensure customer satisfaction Maintenance of the customer master data and customer database
  • Over-the-phone customer support and reporting
  • Support for the production, engineering, quality and finance department
  •  Reporting and creation of process documentation

        Profile

  • Requirements include but are not limited to:
  • Sound PC knowledge (Microsoft Word, Excel, EPICOR, SAP - ERP Systems
  • Team-oriented thinking and behavior
  • Teamwork and customer oriented
  • Ability to handle conflict
  • Organizational talent
  • Excellent communication skills
  • Quick learner
  • Proactive approach in sales administration activities
  • Basic knowledge of the mobile telecommunications industry desirable
  • Independent work and great willingness to achieve
  • Focused, systematic and pragmatic approach
  • Good with numbers
  • Notice period: 3 months or less
  • Languages spoken: English mandatory / Arabic and French are a big plus

        Education

  • Minimum: BA/BS or equivalent
  • Mission will take place in KSA (Riyadh)
  • Preferred: 3+ years in Customer Support role within MRO Aerospace Market and minimum 7 years in the aerospace sector.
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Looking for aviation jobs in UK English ?