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9 months ago
Chhatrapati Shivaji International Airport
Location: Mumbai
Job type: Permanent
Sector: Airport
Category: Customer Service Jobs
Role: Guest Service Executive (Grade: Executive/Senior Executive)

Department: Pranaam Services

Location: Mumbai

Education: Any Graduate

Experience: Fresher/ 1-4 years (Aviation/Hospitality Background preferred)

Job Description:

Pranaam Officers are dedicated to make passenger’s journey through CSIA a delightful experience. Right from the time they arrive at the airport till they set off to their destination, Pranaam officers ensure that passenger needs are met with care and efficiency.

Company Profile: pranaam.csia.in

Key responsibilities:

· Meet, greet and escort passengers as per the laid down service standards (smile, address by name, cheerful outlook, briefing, grooming standards etc) in order to provide a quality service at passengers’ arrival/departure.

· To assist the designated passengers by monitoring flight arrivals / departures and aircraft parking bays in order to ensure that passengers are promptly received and escorted.

· Resolve customer issues pertaining to reservations, visa formalities etc. in order to ensure minimum inconvenience to passengers

· Monitor usage and condition of all items at the lounge and inform the supervisor of any requirements, maintenance and changes in order to ensure that the lounge facility is up to the standards.

Job requirement:

Fluent in English · Great presentation · Able to work independently · Flexible working hours (12 hours rotation Day/Night Shofts. Night shifts are compulsory) · Good sense of customer service
Please do not submit your profile if you have applied at GVK CSIA in the last 6 Month.

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