Reporting into the Operations Training Manager - UK, Overseas and RFCI, the Ground Operations Training Manager - Overseas will be responsible for providing bespoke technical, system, policies and process expertise supporting the ongoing development of Jet2.com and Jet2holiday colleagues in the Ground Operations network overseas.
You will be responsible for ensuring quality and standards are met across the Ground Operations Training Team, by designing and delivering creative and engaging training solutions and by conducting audits and assessments on our Trainers, training processes and procedures. Leading a Team of Front of House (FOH) and Back of House (BOH) Trainers you will monitor and measure their performance through the Leadership Framework, 121s and reviews. As part of our Learning & Development Team you will work closely with the Ground Operations Training Manager UK and be responsible for the training matrix and its subsequent monitoring to ensure consistency, quality and standards are maintained and improved. In addition, you will ensure the network receives the highest possible standard of support and development so that our customers receive a VIP service whilst considering safety as a priority is vital to the success of this role.
The successful candidate will be an excellent communicator, have strong leadership & training skills, and must be fluent in Spanish and English, both verbal and written. You will have experience of working in a Ground Operations environment and have strong IT skills, particularly with Powerpoint, Word and Excel. You will have the flexibility to travel to other bases and work additional hours and weekends as and when required.
In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business. This is a great opportunity to be part of an exciting forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases.
Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!