The client, a multinational business jet operator with a leading name in the industry and a success story built on service, is looking for a customer service agent/flight service agent to join the dynamic and team in the Geneva office renowned for a family, friendly but hardworking atmosphere.
The Customer Flight Support department (CFS) is responsible for the planning and the coordination of the Company’s flights worldwide. You will work in close connection with internal operational and non-operational departments as well as external suppliers to coordinate all necessary framework in order to deliver an optimal service to our clients.
Ø Communicate and coordinate flights with customers and Company’s departments
Ø Liaise with different suppliers for any additional services linked to flights such as limousine, helicopter or other services
Ø Develop and make decisions of short-term alternatives according to frameworks and company’s procedures
Ø Evaluate and anticipate the economical and operational aspects
Ø Monitor all relevant processes
Ø Work in shifts (including weekends and nights)
Ø Service and customer oriented, preferably with previous experience in the Luxury industry from a customer service perspective.
Ø Solution-oriented, you are able to prioritize and work in a team
Ø Excellent ability to manage delicate situations with diplomacy and empathy
Ø Very good communication skills
Ø Able to cope with heavy workload
Ø A previous experience in business aviation would be advantageous
Ø Excellent English skills both written and spoken. French is an asset as well as other languages.
Ø Good IT skills (MS Office, web and relational database systems)
Aged between 25 or 40 years old, you are Swiss, EU national or under benefit of a Swiss resident permit. You are computer literate. Furthermore, you are meticulous with a distinctive team spirit, flexible and have excellent social skills. You are willing to work on a shift base, including nights and weekends. You have a very good grasp, a quick and precise approach to work and are able to work under pressure, you are a reliable and flexible person.