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5 months ago
IMP Group International
Location: Canada
Job type: Permanent
Sector: Airport
Category: Customer Service Jobs
Our Executive Flight Concierge will directly manage our client’s flight operation interactions with our company.

Responsibilities

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Build a customized and hassle free flight experience for our clients through strategic initiatives.

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Build branding proposals to help maintain the Gold Standard of Corporate Aviation

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Problem solves issues that affect the owner’s efficient use of their aircraft.

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Interact with our clients and enter their trip details and service requests into the scheduling system.

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Ensure that all requests comply with company policies.

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Coordinate with the crew, maintenance and the contracts managers for all events relating to the aircraft that affects its availability or ability to conduct missions.

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Supervise the trip from creation to completion in order to mitigate any issues that could affect the client.

Requirements

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Undergraduate degree completed

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Background in client service, marketing and branding

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Ability to work outside of normal business hours to satisfy the client’s requests.

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Considerable aviation knowledge

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Strong client facing communication skills

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Strong multi-tasking and troubleshooting skills

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Strong IT capabilities

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Multi-lingual is an advantage

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