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about 1 month ago
SR Technics
Salary: Competitive
Location: Feltham
Job type: Permanent
Contact: Tracy Little
Sector: Quality Control & Assurance
Category: Quality & Assurance Engineer Jobs

We are one of the world’s leading providers of technical solutions to airlines with 80 years of operational experience. Through our integrated service solutions we make sure our customer airlines have airworthy aircraft ready and available to fly. To and from any destination, around the clock, around the globe.

We are looking for a Field Service Representative within our Component Services Division located at our Logistics Centre in Feltham.

Your Tasks

  • Providing ad-hoc advanced aircraft and operations subject knowledge in AOG situations;
  • Actively guide customers to ensure a healthy component ordering behaviour (including the challenge of unjustified removals, unused returns and No-Fault-Found) in order to ensure highest component reliability standards;
  • Review engineering changes with regards to their effect on the product in the field, including maintenance documentation updates and coordinating communication with customers on impact to their operations;
  • Cascade customer notifications related to component quality (ie Fail-on-Fit, short runner) and safety relevant incidents (ie Air Turn Back, Maintenance Safety report) to peers, colleagues and superiors and to follow the SR Technics quality system process for immediate communication of all occurrences, incidents and accidents;
  • Prepare and distribute in alignment with the Account Manager, the SR Technics service delivery key performance reports according to contractual service level and understand the key reason for KPI failure in order to drive short and long-term improvement actions;

Your Profile

  • Minimum of 5 years experience in customer facing roles preferably with onsite experience or management experience;
  • Proficiency in English language (Oral and Writing) is a must;
  • Minimum of 5 years experience in engineering/aerospace working for an airline, OEM or MRO;
  • High level of intercultural awareness - cultures and customer behaviours;
  • Ability to work alone with a pro-active and problem solving mindset;
  • 145 understanding and support;

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