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5 months ago
Airbus India
Location: India
Job type: Permanent
Sector: IT & Communications
Category: Office Jobs
Description:

* As an expert he/she should understand business process and multi techo architecture including interfaces between ERP SAP and Cloud. In the Application Services department, he/she needs to have a strong customer focusing. The technologies/frameworks used are : Angular, PrimeNG, Mulesoft, SPlunk, AWS.

* As the concerned domain is providing Application Services to Aircraft Manufacturing and production he/she should understand the business criticality and priority.

* The candidate will work in an international, distributed and multi-functional team; using agile mind-set and methodology.

Qualification & Experience:

* Graduate with 5+ years of experience in Software development.

* Minimum 2 to 4 years of experience in Support or customer service.

* Skills in supply chain processes in an industrial context

* ITIL certified

* Good problem solving and analytical skills

* Customer facing skill. Worked with European customers

Responsibilities:

* Provide best in class level of service to Airbus internal customers

* Understand business processes and technical architecture of Airbus application portfolio

* Perform deep root cause analysis and performance improvement

* Identify and propose service improvement

* Provide expertise support to the full chain of support

* Communicate on specific technical topic

* Train support team members

* Success Metrics

* Success will be measured in a variety of areas, including but not limited to

* Solve issues on time and in quality

* Propose and implement service improvement

* Achieve the customer satisfaction

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