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Customer Support Manager

ATS TECHNIC
United Arab Emirates
Full time
11 days ago

Company Description

ATS TECHNIC is the first EASA direct independent line maintenance organization at DXB airport in Dubai, United Arab Emirates. With ambitious plans to grow throughout the country, we have established the first base maintenance facility for commercial aircraft in DWC. Our state-of-the-art facilities and equipment allow us to provide top-notch line maintenance and logistics services for a wide range of aircraft types and models. We prioritize efficiency, open communication, and collaboration to meet our clients' specific needs.


Role Description

This is a full-time on-site role as a Customer Service Support Manager at ATS TECHNIC located in Dubai, United Arab Emirates. As a Customer Service Support Manager, you will be responsible for ensuring customer satisfaction by providing excellent customer support and technical assistance. Your day-to-day tasks will involve addressing customer inquiries, resolving technical issues, and analysing customer feedback. You will also work closely with the maintenance team to coordinate and prioritize customer service requests.


Qualifications

  • Customer Satisfaction, Customer Support, and Customer Service skills
  • Analytical Skills for identifying and resolving technical issues
  • Ability to provide technical support for different aircraft types
  • Excellent communication and interpersonal skills
  • Experience in managing customer relationships
  • Proficiency in relevant software and tools
  • Knowledge of EASA Part 145 regulations is a plus
  • Previous experience in the aviation industry 
ABOUT

ATS TECHNIC

company Size
51-200 Employees
Founding year
2022

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