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3 months ago
Austin Fraser
Salary: Negotiable
Location: Middlesex
Job type: Permanent
Contact: Jodie-Lee Greenaway
Sector: Aviation
Category: Customer Service Jobs

Customer Support Manager

My client who are a leading provider of aviation parts and services are expanding their services to be based in Heathrow.

Responsibilities

Oversight and responsibility for the Vendor performance

Management of Vendors as necessary relating to Repair Order transactions and specifically relating to any Customer requirements or interaction

Responsible for development and use of operational KPI's relating to the Repair Cycle

To attend Customer and Vendor Meetings

To prepare Customer and Vendor Meeting presentation packages

Collaboratingwith the Inventory & Data Management administrators

Collaborating with the 24/7 Customer Support team

Skills:

Demonstrable experince of customer support and management

Highly organised

Background in Aviation

Experince in management of performance

Knowledge of Vendor contracts, governance and regulations

Targets:

Contract Service Levels to target

Management of individual performance

Ensuring transactions and system integrity is maintained

Transactions are completed and managed within agreed timeframes

Austin Fraser is acting as an Employment Agency in relation to this vacancy.

Austin Fraser is committed to being an equal opportunities employer, and encourages applications from candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity status.

Due to the volume of applications received, we are unable to provide individual feedback to unsuccessful applicants.

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