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4 months ago
VD Gulf
Location: Abu Dhabi, Dubai, Sharjah
Job type: Permanent
Aircraft type: A320 Family (A318, A319, A320, A321), 737-300 / 400 / 500, 737-600 / 700 / 800 / 900, 777-200 / 300, 744
Contact: Rianne Salenga
Sector: Maintenance, Aircraft, Exterior, Business & Administration, Licensed Maintenance - Base
Category: Customer Service Jobs, Assistants & Executives Jobs, Middle Managers Jobs

VD Gulf is currently looking for experienced Account Managers / Customer Support Executive.

Responsibilities:

  • develop trust-based relationships with the customer and ensure that their program needs are managed and met efficiently
  • create strategies to increase profitability within a given contract framework and for achieving optimal commercial results (revenue per check)
  • explore any further customer needs, fulfilling additional work requests and negotiating the commercial terms with the Project Manager
  • complete invoices and ensure they are signed off by the customer, as well as coordinating any invoice claims between the customer and the Company
  • coordinate warranty and quality claims between the customer and the Company
  • facilitate communication regarding the date of aircraft delivery, any delays and/or changes during the project,  and controlling the escalation environment on the customer’s side
  • monitor and issue regular commercial reports to the customer

The ideal candidate:

  • customer focused with the ability to deal effectively with customers, the maintenance team and third parties as necessary
  • has a degree in engineering, business studies or marketing
  • have at least 3 years’ experience in aviation
  • has at least 3 years’ experience in account management, customer support, maintenance planning or hands-on technical experience on the aircraft
  • have knowledge on billing and accounts
  • able to work under pressure and effectively deal with multiple projects simultaneously

Interested applicants may send their CVs to s.salenga @ vdgulf.com

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