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about 1 year ago
Malaysia Airlines
Location: Malaysia
Job type: Permanent
Sector: Airport
Category: Customer Service Jobs
Job Title

Customer Service Trainee

Reports To

Duty Manager Passenger Services

Division

AeroDarat Services

Department

ADS - Passenger Services

Role Purpose

As Customer Service Trainee, you will enroll in training program for 7 months. As trainee, company will provide various classroom trainings and on-job trainings to shape you as professional Customer Service Officer. This role deliver quality services to customer airlines’ passengers in respect to check-in, boarding, special and baggage services as per carrier and company’s standards and procedures.

Key Accountabilites

a) To provide excellent and efficient service to our passengers at Check-in counter and at other customer service touch points in accordance to company standard and procedures.

b) To perform departure and arrival processes at boarding gate in accordance to carrier and company standards and procedures.

c) Ensure safety requirements are met as per standard and procedure

d) Maintain grooming well at all time and demonstrate customer service qualities when dealing with passenger

e) Demonstate good discipline and high commitment to work

Qualification & Experience

Pass SPM with Credit in English or graduates are encouraged to apply.

Skill & Knowledge

Customer Services oriented

Good communication skills

Acceptable personal presentation, style and image

Adaptable to new people, new places and new situations

Key Challenges

1. Meet safety requirements and on time performance

2. Familiar with product knowledge of many customer airlines

3. Handling difficult passengers

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