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7 months ago
Location: Florida
Job type: Permanent
Sector: Airport
Category: Customer Service Jobs
Aviall, A Boeing Company is a leading solutions provider of aftermarket supply-chain management services for the aerospace and defense industries and is the largest subsidiary of The Boeing Company. Aviall has an entrepreneurial spirit and a can-do culture with the backing of one of the world’s best companies, Boeing.

The Customer Service Representative will process orders, prepare correspondence, and fulfill customer needs to ensure customer satisfaction.

Job Responsibilities:

* Maintains direct contact with customers before and/or after the sale.
* Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).
* Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.
* Responds to customer inquiries.
* Works with various departments to meet maintenance services sales goals.
* Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.
* Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.
* Completes special projects and other duties as assigned.

Job Requirements

Minimum Requirements:

Education: H.S. Diploma or Equivalent

Experience: 2+ years inside sales or customer service experience


* Basic PC Skills,
* Good Communication Skills

Preferred Qualifications:

Education: College Degree in Business or Aviation; College Level Courses

Experience: 3 years sales, customer service, warehouse or maintenance experience in the aerospace/aircraft parts sales, distribution and/or mfg.

IndustryCertifications: A&P Certification and/or Private Pilot's License



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