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7 months ago
BBA Aviation
Location: London Luton Airport
Job type: Permanent
Contact: Recruitment
Sector: Airport
Category: Customer Service Jobs

Job Purpose
We have an excellent opportunity to join the heart and soul of our business as a part time customer service representative. Working at our fabulous FBO in Luton, you will be the face of the business providing world class service to our customers whilst ensuring a smooth transition from the start to finish of our customers journey with Signature Flight Support.

Let’s go into some more detail about the role itself.

 Main Responsibilities

  • Meeting our arriving flights and carry out passport/visa checks
  • Relaying all of this information to the Operations department with instruction.
  • Ensure crew and passengers of departing flights
  • Have appropriate documentation checked prior to departing.
  • Escorting both passengers and crew to their aircrafts.
  • Details of any services requested or information pertinent to each flight must be logged.
  • Completing relevant customs, immigration and special branch paper work.
  • Assist the security team in preparing the screening of passengers, luggage, as per DFT and SFS protocol.
  • Making sure all areas of the FBO are clean and presentable at all times.

 Knowledge, Skills and Experience
To perform this role successfully, you must have excellent customer service and people skills. Providing the best possible service to our customers is a must so we ensure they leave happy and continue to return.

Superb timekeeping and attendance with the ability to be flexible with your working hours is essential.

Do you speak additional languages? Although this is not essential, it is a huge advantage to interact with our customers and crews, along with building good relationships.

You must hold a valid and clean driving license to perform the day to day task of this position.

If you feel you have strong communication skills, you are a team player and able to multitask, then we want to hear from you. Why not apply?

Salary and benefits will be discussed at the interview stage.

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