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21 days ago
Shorterm Limited
Salary: Plus benefits
Location: Gloucestershire
Job type: Permanent
Contact: Kaitee Parsons
Sector: Administration
Category: Customer Service Jobs

Shorterm Group are working with and supporting an internationally recognised engineering client who specialise in Aircraft Systems/Sub Systems Architecture/Design & Analysis, Control System Modelling, Mechanical, Electronics and Software Design Engineering for the Aerospace, Military and Marine industry.

The Customer Service Repair Co-ordinator is primarily responsible for the effective and efficient management of spares and repair orders, ensuring that the throughput of customer orders within the business, from receipt to dispatch and subsequent invoice, is in accordance with the client's business processes, procedures and contractual obligations.

Requirements of the Role:
* Accurate checking and processing of customer spares, repair orders to include input within the onsite business system
* Preparation, submission and follow through of customer quotations
* Monitoring unit throughput to ensure adherence to contractual obligations
* Undertaking customer liaison as required for order administration, ensuring good customer communication and relationships are maintained
* Provision of regular customer account status reports
* Order documentation scanning
* Internal reporting on key performance indicators
* Out of hours AOG cover on a rota basis
* Completion of any work related tasks, which would be deemed reasonable of this role.

You'll be passionate about customer service with demonstrable experience of interfacing with customers in an aerospace aftermarket or repair environment.
With experience in working on MRP sales & repair module systems. Excellent interpersonal skills, strong knowledge and skills in Microsoft Office products. Hydraulic and / or actuation knowledge would be an advantage.

This opportunity is based within the Gloucestershire area, a generous salary package with flexible 37 hour working week, benefits and welcoming working premises which include subsidised canteen and parking facilities etc.

All candidates for this position will need to undergo BPSS clearance and in addition adhere to ITAR regulations.
All offers will also be subject to suitable referencing and all candidates must have proof of right to work within the United Kingdom.

If you'd like to hear more information regarding the opportunities, please get in touch:
or kaitee.parsons@shortermgroup.com

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